ServiceNow developer

Sr. ServiceNow Developer

The Sr. ServiceNow Developer will be a seasoned administrator and software engineer responsible for developing and implementing ServiceNow custom solutions and modules as part of the Enterprise Services group.

This role is accountable for platform design, development and implementation of enterprise-wide ServiceNow capabilities across the platform, including ITSM, ITOM, SecOps, HR and other modules or custom applications as necessary. They will be responsible for implementing integrations and automation workflows to provide a modern, scalable and reliable workflow platform.

This team is additionally responsible for all operational activities related to the services provided, including 24x7 monitoring, support and pre-emptive system maintenance and remediation where appropriate.

Responsibilities:

• Developing ServiceNow Reports and Dashboards needed to provide metrics to stakeholders and ITSM team.
• Configure/Customize ServiceNow applications, platform and integrations including creating workflows and customizing the UI.
• Continuously improve the self-service portal and build catalog Items from requirements
• Develop custom applications as required on the ServiceNow platform
• Produce technical designs providing high levels of reliability for ServiceNow services while complying with enterprise architecture and security standards, industry regulations and best practices
• Manage production and non-production ServiceNow instances following defined change control processes
• Apply an “automation first” mindset to reduce manual inefficiencies
• Develop monitoring and reporting on the health, effectiveness and efficiency of our ServiceNow services
• Provide advanced support for ServiceNow by troubleshooting, fixing bugs and conducting root cause analysis
• Create and maintain training plans, materials, and documentation for application users, and coordinate ongoing training sessions for Service now users
• Collaborates with other teams to provide ServiceNow best practices and design patterns for applications, workflows and integrations
• Write test cases for functional UAT testing
• Help identify, evaluate and drive adoption of processes and procedures that enhance the productivity and predictability of our business
• Other duties as assigned by organization leadership

Qualifications:

• Must have a user experience focus and excel in portal design and workflow
• Experience developing on the ServiceNow platform, including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Requests, etc.