Hatfield & McCoy - Call Center & Box Office Attendant
Hatfield & McCoy
Job Description
Job Description
Dolly Parton's Stampede, Pirates Voyage, Hatfield & McCoy Dinner Feud, the Titanic, and The Comedy Barn is a collection of family-friendly fun-attractions in Pigeon Forge, TN. Our guest service agents are a part of each attraction, and we want you to join our team so together we can "Greatly Exceed Expectations"!
This is an on-site position.
Seeking night and/or weekend availability.
Essential duties and responsibilities:
- Perform as a greeter and initial contact for guests by assisting them in a professional manner with admission, reservations, tickets changes, and other attendance-related needs and requests.
- Consistently reflect a courteous, upbeat, and positive attitude towards guests, exemplifying, promoting, and advancing a culture of outstanding customer engagement and service.
- Maintain and display a working knowledge of the theaters and attractions.
- Resolve mistakes, errors, and issues related to bookings and or reservations.
- Distribute tickets accordingly to guests as they arrive at show time.
- Capable of accurately entering data into the ticketing system and always displaying an excellent telephone presentation.
- Guest service agents handle a variety of duties by cross-training. Including ticket booth, greeting, and phone reservations.
Qualification Requirements:
- At least 18 years of age.
- Education requirements include a high school diploma / GED or an equivalent combination of education and experience.
Physical Demands:
- Continuous and occasional standing and walking on level ground as well as up and down steps.
- Continuous hearing and oral communication at a conversational level and at a high acuity level.
- Continuous work with computers and ticketing systems.
- Frequently exposed to changes in temperature and humidity.
Vacancy posted 10 days ago
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