Vice President of Service Operations

Why Join Our Team

Infinity Technical Services Division, Inc. (Infinity TSD) is an electrical power system service provider that specializes in managing the life cycle of industrial and commercial electrical distribution equipment, rated 208V through 38KV. Our focus is on delivering exceptional service, maintaining long-term relationships with our customers, and creating a positive and empowering work environment for our team.

Infinity Technical Services Division, Inc. (Infinity TSD) is seeking an experienced, results-driven Vice President of Service Operations to provide executive leadership and strategic oversight of our growing electrical testing and field service operations throughout the Southeast region.

As a NETA Accredited Company, Infinity TSD specializes in electrical power system testing, commissioning, preventive maintenance, troubleshooting, and repair services for industrial, commercial, manufacturing, healthcare, and mission-critical facilities.

When you join our team, you can expect:

• A supportive, people-focused culture built on safety, respect, and accountability
• Weekly pay and competitive compensation
• A company that promotes from within and invests in leadership development
• Stability, consistency, and long-term career opportunity

Position Summary

The Vice President of Service Operations will be responsible for overseeing and optimizing day-to-day service operations, strengthening regional leadership, improving operational profitability, and ensuring consistent, high-quality service delivery across multiple locations.

This position will provide operational oversight of our existing service offices, including Spartanburg, SC; Raleigh, NC; and Tampa, FL , while leading the operational planning, coordination, and opening of new brick-and-mortar locations as the company continues to expand.

The ideal candidate will have extensive experience in electrical power services, field service management, multi-location operations, and organizational development. This individual will play a critical role in building scalable operational processes, developing technical talent, supporting NETA certification pathways, and establishing the infrastructure necessary for sustainable growth.

Working directly with the President and company leadership, the Vice President of Service Operations will ensure that regional offices operate efficiently, safely, profitably, and consistently.

This is an operations-focused executive leadership position, not a sales-driven role. The primary emphasis is on operational performance, workforce development, technical service delivery, and organizational growth.

Primary Responsibilities

Service Operations & Operational Excellence

• Lead and optimize day-to-day electrical field service operations, ensuring efficiency, consistency, and high-quality service delivery.
• Oversee electrical testing, commissioning, preventive maintenance, troubleshooting, and repair services.
• Develop standardized processes, procedures, and best practices to improve productivity, accountability, and service quality.
• Optimize technician utilization, workforce scheduling, labor productivity, and equipment allocation.
• Monitor operational performance, identify inefficiencies, and implement continuous improvement initiatives.

Regional Leadership & Expansion

• Provide operational oversight and leadership across regional service offices throughout the Southeast.
• Lead, develop, and support regional management teams while establishing clear performance expectations and accountability.
• Direct the operational planning, coordination, and opening of new brick-and-mortar service locations.
• Evaluate staffing, facilities, vehicles, testing equipment, and technical resources required for new and existing operations.
• Establish scalable operational structures to support geographic expansion and sustainable growth.

Technician Development & Workforce Management

• Support technician training, professional development, and career advancement opportunities, including NETA certification pathways .
• Partner with technical leadership to identify training needs and strengthen field service capabilities.
• Collaborate with Talent Acquisition and Human Resources on workforce planning, recruitment, retention, and succession planning.
• Develop high-performing operational teams and promote a culture of accountability, teamwork, and continuous learning.
• Ensure adequate technical expertise, staffing, and supervision across regional service operations.

Financial Management & Operational Performance

• Maintain executive accountability for regional operational performance and profitability.
• Oversee operating budgets, labor costs, resource allocation, and operational expenses.
• Establish and monitor KPIs related to technician utilization, productivity, service quality, operational costs, and profitability.
• Support financial forecasting, capacity planning, and operational resource management.
• Identify opportunities to improve efficiency, reduce unnecessary costs, and strengthen financial performance.

Safety, Quality & Technical Compliance

• Promote a strong safety culture and consistent service quality across all regional operations.
• Ensure operational alignment with applicable NETA standards, NFPA requirements, industry regulations, and company procedures.
• Oversee technical workmanship, field documentation, and customer service standards.
• Collaborate with safety and technical leadership to address operational risks and improve field performance.

Strategic Leadership & Growth

• Partner with the President and executive leadership to support operational strategies and long-term organizational growth.
• Strengthen operational infrastructure, staffing strategies, and service capabilities to accommodate expansion.
• Collaborate with sales, estimating, and other divisions to align operational resources with customer commitments.
• Provide operational and technical input for major projects, resource planning, and service execution.
• Maintain responsibility for operational excellence while direct sales and business development remain separate functions.

Qualifications & Experience

Required Qualifications

• Substantial leadership experience in electrical testing, power systems field services, industrial electrical maintenance, commissioning, or a closely related industry.
• Proven experience managing field service operations, regional teams, or multi-location technical service organizations.
• Strong understanding of electrical power systems and technical field service operations.
• Demonstrated experience managing operational budgets, profitability, labor productivity, and resource allocation.
• Ability to develop standardized operating procedures, improve efficiency, and manage organizational growth.
• Experience building, leading, and developing high-performing technical and operational teams.
• Strong strategic planning, communication, leadership, and problem-solving skills.
• Ability and willingness to travel regularly throughout the Southeast region.

Preferred Qualifications

• Previous experience as a Vice President, Director of Operations, Regional Operations Director, or comparable senior leadership role.
• Experience with a NETA Accredited Company or electrical power testing and commissioning organization.
• Familiarity with NETA certification requirements, technician development, and applicable NFPA standards.
• Experience establishing new service locations or expanding multi-state operations.
• Proven success implementing scalable operational processes and management structures.

Pay, Benefits & Growth

Compensation

• Weekly pay via direct deposit
• Competitive pay based on experience and certifications

Benefits

• Medical, dental, and vision insurance the 1st of the month after 30 days of hire
• Health Savings Account (HSA)
• 401(k) with company matching
• Life insurance and voluntary benefits including accident, hospital indemnity, critical illness, and disability
• Paid vacation (accrues immediately) and paid holidays
• Company vehicle provided
• Remote/Flexible

Training & Career Development

• Ongoing technical and leadership development
• Clear career advancement pathways we promote from within

Our Commitment

We are proud to be an equal opportunity employer and are committed to creating an inclusive, respectful, and safe workplace. We value integrity, teamwork, and continuous improvement — and we support our people in building meaningful, long-term careers.

If you're looking for a challenging, hands-on opportunity with a growing team of professionals in a fast-paced environment, and your work truly matters,

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