Senior Account Manager, Hospitality - West Coast Region

Senior Account Manager, Hospitality

Intrax is a company devoted to promoting intercultural exchange and providing opportunities for foreign nationals to experience American culture. Intrax has operations in more than 100 countries worldwide and offers diverse educational and cultural programs.

The Senior Account Manager, Hospitality will directly manage a portfolio of Intrax host organizations for the placement of J-1 interns and trainees and develop new host organizations for portfolio expansion. The Senior Account Manager, Hospitality will identify opportunities for growth, and develop and implement strategies for achieving program goals, and analyze data to improve performance. The Senior Account Manager, Hospitality will collaborate with the team to achieve Hospitality program goals and support the overall growth of the Intern and Trainee programs.

Essential Functions

• Create and execute plans to achieve program goals and expand market share.
• Acquire and develop new host organization and corporate accounts.
• Prepare sales proposals and agreements for clients.
• Provide timely responses to all inquiries from potential and current host accounts.
• Manage the full life cycle of the J-1 intern/trainee program at each host organization in assigned portfolio including recruitment, matching, and arrival.
• Conduct business development activities to secure new J-1 intern/trainee applicants including international partner and university outreach.
• Collaborate with the support team to monitor and resolve host organization and participant support as needed throughout the year.
• Expert in J-1 intern and trainee regulations and best practices for host organization success.
• Work with the Hospitality team and Vice President to develop, monitor, and achieve strategic growth goals for the hospitality division.

Additional Functions

• Stay up to date on industry and market trends and share this information with key stakeholders including partners and host accounts.
• Maintain and develop marketing materials including host account sell sheets, social media accounts and website content.
• Maintain updated information as required in Salesforce ensuring host organization information is complete and accurate for reporting purposes.
• Visit potential and current host organizations to provide training and in-person sales calls.
• Domestic U.S. travel required to develop, maintain, and secure premium accounts.
• Represent the department at trade events and conferences.

Required Experience

• Four-year bachelor's degree or equivalent experience
• Five years of sales or related experience in the field of hospitality is required
• Experience with J-1 intern and trainee programs is preferred
• Ability to work independently with minimal supervision

Knowledge, Skills, and Attributes

• Ability to manage business-to-business accounts with emphasis on customer service
• Strong teamwork and interpersonal skills required
• Responsive and proactive communicator
• Proven ability to work under pressure
• High energy level
• Strong written and verbal communication skills
• Must have excellent organizational skills and attention to detail
• Knowledge of DOS Intern/Trainee regulations

Performance Criteria

• Meet or exceed sales goals and objectives
• Meet deadlines for all operational requirements
• Provide superior customer service
• Consistently complete all duties thoroughly and on time
• Must demonstrate superior communication and collaboration skills
• Achieve growth targets and portfolio expansion goals
• Must adhere to all DOS regulations

Travel:

• Potential for international travel (passport required)
• Domestic travel
• Ability to travel a minimum of 8 weeks per year.

Salary Range

$70,000 - $80,000 annually based on previous experience plus commission

Intrax Pay Transparency Statement

The displayed pay range reflects the minimum and maximum target for new hire salaries for the posted position within the United States. Within the range, individual pay will be determined by different factors including work location, job-related skills, experience, and relevant education or training. Intrax also offers a comprehensive benefits package, which you can explore further in our career section of the Intrax website.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT

To be considered for this position, please submit your resume and cover letter describing your experience and interest in working in the cultural exchange industry. We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance and other state and local Fair Chance ordinances.

Intrax is an Equal Opportunity Employer and we are committed to creating an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, citizenship, gender, gender identity or expression, sexual orientation, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable law. We celebrate diversity and are dedicated to fostering an environment where everyone feels valued and respected.