Customer Service Specialist

Providing exceptional customer support from a remote home office, the full-time Mississippi Licensed Customer Service Specialist will assist clients via phone, email, and live chat, ensuring a smooth order process and addressing customer inquiries with empathy and resourcefulness. Key responsibilities Assist customers with product selection, order questions, and problem resolution through various communication channels Maintain accurate records of customer interactions and identify opportunities for enhancing the customer experience Meet performance metrics and contribute to team goals while staying informed about company updates Required qualifications High school diploma or equivalent; some college coursework is a plus Prior customer service experience preferred, but training is available for the right candidate Strong decision-making and interpersonal skills Ability to type a minimum of 40 WPM and troubleshoot technical issues Proactive and positive attitude focused on customer satisfaction