Program Coordinator, Technology + AI, UC Clermont College Learning Commons

Job Overview This position will support the UC Clermont Learning Commons to develop and grow our services to meet the needs of students in technology programs and asynchronous online courses. The successful candidate will oversee tutoring support for students in IT and related courses, and assist with AI tool development. This role requires a combination of IT skills and knowledge, project management skills, and a strong understanding of tutoring processes and policies. Essential Functions Scheduling on-campus and virtual tutoring support to students from a variety of backgrounds and levels of preparation. In conjunction with program supervisor, monitor weekly usage, identify problems and solutions, develop clear goals and action steps for services enhancement. Design, create and conduct workshops related to technology related courses. Educate, communicate, liaise and perform outreach about technology tutoring and UC Clermont Learning Commons services to students, faculty, staff and other college stakeholders. In conjunction with program supervisor, support the design and development of asynchronous resources, AI guides, and services. Collaborate with staff to support recognition of student associates for outstanding performance. Coordinate the timekeeping process (including UC Flex) for all UCCLC student associates. Serve as the system administrator for scheduling and attendance tracking processes for all UCCLC services. Supervise peer tutors and oversee tutoring observations to support quality improvement. Develop, administer and analyze assessment/evaluation surveys. Compile statistics and prepare reports for all Learning Commons Services including AI. Assist in marketing strategies to engage students in tutoring, promote class supports to faculty and increase usage rates. As departmental needs change, this position may be assigned to assist with new projects. Minimum Requirements Candidate must have an associate's degree or higher in Information Technology, Business Applications, or a related field Excellent project management skills with the ability to manage multiple projects simultaneously Strong analytical and problem-solving skills Strong sense of urgency and a "get it done" attitude Excellent communication and interpersonal skills Additional Qualifications Considered Microsoft Office and comfortable with data analysis tools Familiarity with learning management systems (LMS) and educational technologies Experience with AI tool development and use in higher education. Physical Requirements/Work Environment Office environment/no specific unusual physical or environmental demands. Compensation and Benefits UC offers an exceptional benefits package designed to support your well-being, financial security, and work-life balance. Highlights include: Competitive salary based on experience Comprehensive health coverage (medical, dental, vision, prescription) Flexible spending accounts & wellness programs Professional development & mentorship opportunities Additional benefits include comprehensive tuition remission for you and your eligible dependents, covering tuition costs for nearly all undergraduate and graduate programs offered by the university. UC is an E-Verify employer. If hired into this position, you will be required to provide satisfactory proof of employment eligibility by providing acceptable, original forms of identification for employment verification via the Federal I-9 employment verification process. Equal Opportunity Employer. Building a workplace where all qualified applicants will receive consideration for employment, including Individuals with Disabilities and Protected Veterans.

REQ: 102977