Member Services Representative, AACU Member Advocacy Center

Member Services Representative

This job is within the American Airlines Credit Union. The role is responsible for providing exemplary service to American Airlines Credit Union members and employees via an ACD line or online chat.

What you'll do:

• Answer department ACD calls from members
• Open new accounts, sells and processes Credit Union services for new and existing members
• Process various monetary transactions and loan payments and maintain account information
• Provide information about products and services such as ATMs, Loans, Credit Insurance, Checking and Savings accounts, On-Line banking, Visa Check Card and Call-24
• Work with branch/department managers and leverages cross-selling opportunities
• Ensure awareness of all branch functions and duties to provide proper support and coverage at all times
• Input member information for consumer loan applicants
• Create and promote positive name recognition for the Credit Union
• Research member inquiries and provide solutions as required in a timely manner
• Implement and enforce internal control and security measures in accordance with Credit Union policies and government regulations
• Foster a culture that promotes teamwork, service excellence and relationship building within the overall organization
• Perform other duties as assigned

The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

Minimum Qualifications:

• High school diploma or GED
• Must have experience in a service-culture environment, customer service and/or call center, or a combination of customer service and financial institution experience within the last twelve months

Preferred Qualifications:

• Previous banking or Credit Union experience
• Previous customer service experience

Skills, Licenses & Certifications:

• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
• Ability to exercise excellent member service skills
• Ability to interact professionally with all employees and members
• Ability to work Saturdays on a rotating basis
• Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team
• Ability to speak, read, and write Spanish is a plus
• Ability to work independently and with minimal supervision
• Ability to perform basic math calculations and analyze data
• Ability to self-motivate with strong organization skills and capacity for attention to detail
• Ability to effectively prioritize work and meet deadlines
• Ability to work varying schedules, including evenings and weekends
• Ability to sit for extended periods of time
• Ability to maintain satisfactory performance and attendance
• Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get:

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks
• Health Benefits
• Wellness Programs
• 401(k) Program
• Additional Benefits

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines.