Customer Order Management Specialist

Job Description

Job Description

Customer Order Management Specialist

Pay Rate: $24/hr (max)
Location: Nashville, TN (Hybrid) 3 days in office (Mon, Tues, plus one flexible day), 2 days remote
Hours: 7am–4pm or 8am–5pm

Overview:
Join our team as a Customer Order Management Specialist supporting an industry-leading automotive parts manufacturer. This is not a call center role. You will serve as the single-point-of-contact for customers, ensuring the order life cycle is smoothly managed, from order entry through fulfillment. You’ll need strong Excel skills, clear communication, and a basic understanding of supply chain principles.

Key Responsibilities:

• Manage assigned customer accounts for the entire order life cycle, including new customer setup, order entry/modification, and logistics management.
• Serve as the main contact for customers, distribution centers, manufacturing plants, and cross-functional teams to facilitate and fulfill orders.
• Own and resolve complex customer inquiries using internal processes and systems; provide timely responses per Service Level Agreements.
• Escalate complex issues, ensuring documentation and workflow transparency.
• Maintain accurate records of all interactions in relevant systems.
• Ensure compliance with export policies and compile necessary shipping/export documentation.
• Liaise between customers and manufacturing locations for quality issues; submit claims through the Quality Management System.
• Support supervisors during customer visits to the local facility.
• Prepare and distribute standard and customized internal/customer reports.
• Understand customer order management policies, procedures, and metrics.
• Support departmental goals and participate in process improvement projects.

Requirements:

• 1+ year previous customer service/support experience (not call center).
• Basic supply chain knowledge (order management, fulfillment).
• Strong communication skills.
• Proficient with Excel.
• Knowledge of Quality Management Systems a plus.

Top 3 Skills:

1. Communication
2. Supply Chain Experience
3. Excel Familiarity

 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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