Maintenance Technician

Summary: Responsible for the completion of all maintenance service requests for SMOC properties as assigned. Maintenance may include the primary fields of electrical; heating, ventilation and air conditioning (HVAC); carpentry; plumbing, painting, etc., in addition to basic repairs and upkeep of appliances and building hardware.

Why Work for SMOC?

• Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
• Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
• Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
• 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
• Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
• Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

Primary Responsibilities:

• Perform a wide variety of general building maintenance repairs and services as assigned utilizing hand, power and specialty tools.
• Complete turnover process of vacant rooms/apartments as directed by the Maintenance Field Supervisor.
• Monitor and maintain all building systems as assigned.
• Complete assigned work orders and communicate timely and effectively regarding any changes, delays or closing of work orders.
• Perform external property work which may include picking up trash, sweeping curb and dumpster areas, shoveling/blowing/plowing snow and basic landscaping.
• Communicate any unusual occurrence and/or damage that have taken place or that may occur.
• Work within expense limits established.
• Basic competence using payroll and work order mobile applications.
• Maintain a professional courteous manner with all tenants, vendors, contractors, and other employees.
• Assure all safety standards comply with company, local, City, State and Federal guidelines.
• Special projects and other responsibilities as may be determined.
• Engage all clients/tenants by understanding and addressing their needs whether within or outside the scope of work.
• Attend & participate in team meetings as requested and communicate effectively with clients and staff in other areas.
• Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
• Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.
• Other duties as assigned.

Knowledge and Skill Requirements:

• High School Diploma or GED
• Valid Massachusetts Driver’s License and reliable transportation
• Experience in housing/facility maintenance
• Must be able to work independently
• Flexibility in schedule and willing to work “on-call” shifts
• Demonstrable use of basic hand tools and power tools

Organizational Relationship: Directly reports to Maintenance Field Supervisor. Direct reports to this position are none.

Physical Requirement: See physical requirements document attached.

Working Conditions: Travel with own vehicle is required; On Call rotation required; Working in inclement weather conditions; Must be able to work on ladders As part of the responsibilities of this position, the Maintenance Technician will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.