Rotating Shift - System Support Analyst

IT Operations Analyst

We are seeking an IT Operations Analyst to support the reliability and performance of critical technology systems. This role focuses on monitoring enterprise environments, troubleshooting technical issues, and coordinating incident resolution to maintain service availability. The ideal candidate has broad technical knowledge and hands-on experience supporting production IT operations.

Responsibilities

• Monitor enterprise systems, applications, and infrastructure to identify alerts, performance issues, and service disruptions.
• Investigate technical incidents, diagnose problems, and perform initial troubleshooting to restore normal operations.
• Follow established recovery procedures and implement corrective measures to minimize service interruptions.
• Escalate complex incidents to specialized technical teams while coordinating resolution efforts and tracking progress.
• Collaborate with infrastructure, application support, and other IT teams to resolve operational issues.
• Assess incident severity, prioritize competing issues, and determine appropriate response actions.
• Maintain detailed incident records, communicate operational updates, and provide thorough handoffs to ensure continuity.

Qualifications

• Experience monitoring, troubleshooting, and supporting production systems in critical IT environments.
• Broad technical knowledge of enterprise hardware, software, infrastructure, and applications.
• Experience using monitoring platforms to interpret alerts, investigate system issues, and identify potential failures.
• Strong diagnostic skills, including fault isolation, root cause analysis, and initial service recovery.
• Experience handling technical incidents, managing escalations, and coordinating resolution across support teams.
• Ability to assess competing priorities and make effective decisions during time-sensitive technical events.
• Strong written and verbal communication skills, including incident documentation, operational reporting, and team handoffs.

EOE STATEMENT: We are an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.