Application Support Specialist

IT Support Specialist — Part-Time or Contract Company: KPM Multifamily Location: Houston, TX — On-site, with travel between properties Job Type: Part-Time or Contract Compensation: Hourly, commensurate with experience About the Role KPM Multifamily is looking for a dependable, hands-on IT Support Specialist to keep our Houston-area teams up and running. You'll be the go-to person when a phone won't connect, a laptop won't boot, or the internet drops at a property office. This is a practical, people-facing role — a good fit for someone who enjoys solving problems quickly and explaining fixes in plain language. We're open to either a part-time employee or an independent contractor arrangement, whichever suits you better. Because our communities are spread across the Houston metro, you'll need to be willing to travel between properties on a regular basis. Scheduling is flexible and set in coordination with your availability. What You'll Do Set up, configure, and troubleshoot desktops, laptops, printers, and peripherals Support office phone systems, including VoIP handsets, extensions, voicemail, and call routing Troubleshoot internet and network issues — routers, switches, Wi-Fi access points, and cabling Create and manage user accounts, email, and access permissions Install software updates and assist with basic security housekeeping Provide friendly help-desk support to staff by phone, email, and in person Track equipment inventory and coordinate with outside vendors or ISPs when needed Document recurring issues and common fixes for the team What We're Looking For Hands-on experience supporting phone systems, computers, and internet/network connectivity Working knowledge of Windows, common office software, and basic networking concepts Ability to diagnose problems independently and know when to escalat[e] Clear, patient communication with non-technical coworkers Reliable transportation, a valid driver's license, and willingness to travel regularly to properties across the Houston metro area Comfortable lifting and moving equipment (up to 50 lbs) Nice to Have Prior IT support experience in property management, multifamily, or a multi-site business Familiarity with Microsoft 365 admin, VoIP platforms, or property management software CompTIA A+, Network+, or similar certification Compensation & Benefits Pay is hourly and based on experience — tell us what you've done and we'll make a fair offer. We can structure this as part-time employment or as a contract engagement, so let us know your preference when you apply. Flexible scheduling with potential for expanded hours over time. #J-18808-Ljbffr