Patient Representative PRN

Clinical Staff - Nursing

The Patient Representative works under general supervision counseling patients on their financial status and obligation. This position will identify and refer the patient and/or responsible party to an appropriate sponsoring agency. The position will be responsible for processing high risk pre-certifications, develop and implement denial avoidance plans and produce reports on revenue cycle functions within the various departments to ensure appropriate financial error reports are worked and corrected. The patient representative is expected to demonstrate competency in the job elements of all the levels of the Access Coordinator positions.* float to several clinics*

Qualifications

Minimum Qualifications:

• High school graduate/GED PLUS four (4) years of training and/or experience in business office administration, customer service, or related work of which Three (3) years' experience is in patient registration, scheduling, or billing in a healthcare environment OR Associates degree PLUS ? two (2) years' experience in patient registration, scheduling, or billing in a healthcare environment OR Bachelor's degree in Business, Healthcare or related field.
• Must have excellent organizational and interpersonal skills in order to successfully interact with individuals of diverse backgrounds.
• Well-developed decision-making skills required.
• Must maintain confidentiality and HIPAA compliance.
• Highly motivated and self-directed individual to establish plans of action.
• Highly proficient at computer and keyboard skills.

Preferred Qualifications:

• Bachelor's Degree
• CHAA Certification

Responsibilities:

• Conducts insurance verification and benefit explanation by running eligibility on patients for all outpatient and inpatient procedures.
• Performs authorizations and pre-certifications, tracks pre-authorizations and maintains referrals.
• Enters benefit and authorization information input onto referrals.
• Responsible for the reconciliation of daily deposit and batch POS dollars, and completion of deposit agreement.
• Collects and posts payments and issues receipts and manages the change fund. Counsels patients on any and all related financial information such as hospital discounts and reviewing Medicaid screening.
• Monitors patient balances using the matrix payment method.
• Provides pre-counseling for patients regarding the payment expectations for service.
• Responsible for various maintenance reports such as bogies and registration denials.
• May perform other duties as assigned.

Salary Information: $18.99

Required Documents to Apply: Resume

Optional Documents: License or Certificate (see special instructions for submission instructions), List of three Professional References (name, email, business title)

Special Instructions to Applicants

Recruitment Contact Information: Please contact View email address on click.appcast.io for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements

Annual TB Screening, Criminal Background Check

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Constant Physical Activity

Hearing, Sitting, Talking

Frequent Physical Activity

Crouching, Feeling, Grasping, Lifting, Manipulate items with fingers, including keyboarding, Reaching, Repetitive Motion, Sitting, Talking, Walking

Occasional Physical Activity

Climbing, Crawling, Feeling, Kneeling, Pulling, Pushing, Standing, Stooping

Benefits Eligible

No