Patient Access Rep I

Patient Access Rep I Posted: 02-Jun-26 Location: Belleville, Illinois Categories: Nursing Support Internal Number: 109926 Memorial Hospital is looking to hire an overnight Patient Access Representative (PAR). Additional Preferred Requirements Overnight role - 6:45 PM – 7:00 AM One rotating weekend per month Holiday rotation Overnight shift differential Overview BJC HealthCare is one of the largest nonprofit healthcare organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri regions. With net revenues of $6.3 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 14 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long‑term care and hospice. BJC is the largest provider of charity care, unreimbursed care and community benefits in Missouri, providing $785.9 million annually in community benefit, including $410.6 million in charity care and other financial assistance to patients. BJC also provides additional benefits through commitments to research, emergency preparedness, regional health care safety net services, health literacy, community outreach and regional economic development. The organization’s patients have access to the latest advances in medical science and technology through formal affiliation with Barnes‑Jewish Hospital and St. Louis Children’s Hospital, with the Washington University School of Medicine. Role Purpose The Patient Access Representative is often the first point of contact for our patients and therefore must represent BJC with the highest standard of customer service, compassion, and professionalism. This role facilitates all components of a patient’s entrance into any BJC facility and requires a high level of emotional intelligence, professionalism, and the ability to make a personal connection. The position impacts the ability to maximize reimbursements and prevent denials through accurate collection of demographics, insurance information, benefit verification, and point‑of‑service collection. The role also ensures correct patient identification within the Master Patient Index (MPI) and maintains knowledge of insurance carriers, Medicare guidelines, and federal, state, and accreditation agency standards. Responsibilities Utilize critical thinking skills to problem‑solve a variety of situations, anticipating patients’ needs and responding effectively, communicating professionally, positively, and patient‑focused via in‑person or remote channels. Perform hospital registration and scheduling across multiple BJC systems, ensuring proper patient identification, registration, scheduling, insurance verification, document retrieval, and order validation. Ensure compliance with Medicare Secondary Payer (MSP), HIPAA Privacy Standards, Patient Bill of Rights, Advance Directives, Consent to Treat, EMTALA, and JCAHO requirements. Operate as a safety‑sensitive position, maintaining alertness and performing duties safely and effectively. Minimum Requirements Education: High School Diploma or GED. Experience: No Experience. Preferred Requirements Education: Associate’s Degree. Experience: No Experience. Supervisor Experience: No Experience. Licenses & Certifications: CHAA. Benefits Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date. Disability insurance paid for by BJC. Annual 4 % BJC Automatic Retirement Contribution. 401(k) plan with BJC match. Tuition Assistance available on first day. BJC Institute for Learning and Development. Health Care and Dependent Care Flexible Spending Accounts. Paid Time Off benefits combining vacation, sick days, holidays, and personal time. Adoption assistance. Legal Statement The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not an exhaustive list of all responsibilities, duties and qualifications required for this role. Equal Opportunity Employer. #J-18808-Ljbffr Association for Home & Hospice Care of North Carolina