Field Engineer 3
eTeam
Field Engineer 3 IT Support
Location: Groton/New London, CT
Duration: 12 months (possible extension/temp-to-perm)
Schedule: Split Shift 20 hours weekdays 20 hours weekends
Role Overview: We are seeking a Field Engineer to provide IT support at a government site in Groton/New London, CT. This role involves hands-on troubleshooting, repair, and deployment of computer hardware/software, with responsibilities across desktops, laptops, printers, servers, and networks. Candidates must be flexible with split shifts and occasional site-to-site travel.
Responsibilities:
- Install, configure, and maintain PCs, laptops, printers, and servers.
- Perform hardware/software troubleshooting and repairs.
- Support network products and provide operational maintenance.
- Handle disk replacements, re-imaging, and software deployments.
- Update and manage tickets to meet client SLAs.
- Maintain professionalism and ensure customer satisfaction.
Qualifications:
- 13 years of IT support experience.
- Strong hardware/software troubleshooting skills.
- Experience with ticket management platforms.
- Knowledge of mobile device configuration (iOS/Android).
- Hardware repair and deployment experience.
- Certifications (A+, Security+, Apple, Dell) preferred.
Vacancy posted 3 days ago
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