Experienced Internet BDC Representative

Job Description

Job Description

Description:

River Oaks Chrysler Jeep Dodge Ram is seeking a qualified Experienced Internet BDC Representative with a proven track record in VinSolutions CRM. Join our team and leverage your expertise in a fast-paced, customer-focused environment, helping drive dealership success through effective lead management and appointment scheduling.

We take pride in offering a transparent, customer-first experience with no dealer add-ons or hidden surprises.

Why Join Us?

At River Oaks Chrysler Jeep Dodge Ram, we foster a collaborative environment where your skills are valued, and your career can thrive. Be part of a team that prioritizes integrity, professionalism, and exceptional customer experiences.

Comprehensive Benefits Package:

• Health, Dental, and Vision Insurance
• Life and Disability Insurance
• 401(k) with Company Match
• Paid Vacation and Holidays

Employee Perks:

• Employee Vehicle Purchase Program
• Discounts on Parts and Services

Career Development:

• Professional training and advancement opportunities.

Key Responsibilities:

• Use VinSolutions CRM to manage and track all customer interactions.
• Respond promptly to customer inquiries via phone, email, and text.
• Make outbound calls to follow up on leads and schedule sales appointments.
• Maintain accurate and up-to-date customer records in the CRM system.
• Ensure all customer concerns regarding costs, warranties, and appointments are addressed.
• Confirm appointments and follow up with customers post-visit to ensure satisfaction.

Qualifications:

• Demonstrated success in a dealership BDC role with expertise in VinSolutions CRM .
• High school diploma or equivalent.
• Strong written and verbal communication skills.
• Ability to handle high volumes of calls and leads effectively.
• Proficiency in CRM systems and basic computer skills.

Must be able to pass a drug test and background check

Valid driver’s license.