Quality Technician l

Job Description

Job Description

Description:

WORK FOR A 8-YEAR WEST MICHIGAN'S BEST AND BRIGHTEST COMPANIES TO WORK FOR® WINNER!

We are on the lookout for a Quality Technician l to join our talented quality team. Could this be a match?

Let's start with some questions for you:

• Do you enjoy hands-on work in a manufacturing environment—using measurement tools, performing inspections, and helping ensure every product meets quality standards?
• Are you detail oriented, interested in problem solving & root cause analysis, organized, and committed to documenting accurate results within ERP and Microsoft Office systems?
• Would you thrive in a role where you support production teams with audits, sorting/rework activities, and real-time quality questions on the floor?
• Are you looking for an entry-level quality position that offers strong training opportunities in blueprint reading, SPC, Syteline/ERP, and other quality systems?
• Do you want to play a key role in maintaining a clean, organized, audit-ready quality area while contributing to continuous improvement across the facility?

If yes, keep reading! Let’s start with some perks that ITC provides our team members and then we will give you some background on the role.

DISCOVER A CAREER YOU LOVE

Benefits

• Generous Paid Time Off and Holidays
• Medical Insurance with Priority Health (three options available)
• Dental Insurance with Delta Dental (two options available)
• Company Paid Life insurance
• Company Paid Short-Term Disability
• Generous 4% Match on 5% contribution to the 401k -- 100% vested!
• Performance Incentive Program
• Employer Sponsored Community Involvement
• Education Reimbursement, Job Enhancement Training, and LinkedIn Learning
• Pine Rest Employee Assistance Program and Calm Subscription for your family
• Birth/Adoption Leave
• ITC Pontoon Boat and RV Rental
• Well-Being Program and Education
• Voluntary Vision, Life Insurance, and Long-Term Disability available

Flexibility

We understand family commitments may lead to work interruptions. At ITC, you’ll have the flexibility to take care of important family matters. Plus, we offer hybrid work opportunities for most of our office team, making it easy to find the work-life balance you’re looking for.

Amazing Culture

Our team loves working hard and having fun! With frequent small events and company wide gatherings, we understand the importance of relaxation and team building. We’re big on respect, and we ensure a workplace free of any discrimination or exclusion. ITC also teaches and uses the 5 Languages of Appreciation so we can recognize people the way that works best for them. We often hear it’s our culture that keeps people here. It’s kind of a big deal!

ABOUT THE JOB

SUMMARY

The Quality Technician I plays a key role in ensuring our products meet customer and company quality standards. This entry-level position performs basic inspections, documents results, supports production with quality-related questions, and helps maintain a strong culture of quality across the facility. This role is ideal for candidates who enjoy hands-on work, are detail-oriented, and are interested in growing into higher-level Quality Technician roles.

CORE DUTIES

INS Inspections & Material Disposition

• Perform and manage INS In Coming Inspections in a timely and accurate manner, utilizing the INS “Hot List” and Skip Lot List to prioritize work.
• Maintain accuracy of INS and all Quality Inventory Locations in Syteline, including proper INS disposition to Stock.
• Document inspection results clearly and ensure all required records are completed and filed in accordance with quality procedures.

Quality Support, Audits & Rework Activities

• Direct, perform, prioritize, and document rework and sorting activities as assigned.
• Conduct dock/shipping audits, in process production audits, Tiered Process audits, and testing specific audits (e.g., ESD) following established procedures.
• Aid Production in the Quality Improvement Process by communicating findings, identifying trends, and escalating recurring issues.
• Assist the Quality Manager and Assistant Quality Manager on daily activities, projects, or issues requiring additional support.

Training & Cross Functional Support

• Assist in training employees across the organization on quality systems, procedures, inspection techniques, and documentation requirements.
• Provide hands on support to production teams by answering quality questions, clarifying requirements, and helping enforce standardized work.

Customer & Supplier Quality Communication

• Support customer contact, communication, and resolution of quality issues by gathering data, performing inspections, and preparing documentation.
• Communicate with suppliers and customers regarding corrective actions, improvement requests, and follow up expectations to maintain quality performance.

Equipment Control

• Maintain the cleanliness and organization of the quality and personnel areas, including quality tools, equipment, and signage.

Corrective Action, Reporting & Documentation

• Keep Corrective Action Requests (CARs) updated and assist in tracking CAR status within Wrike.
• Complete Deviations as requested, ensuring thorough documentation and accuracy.
• Compile weekly and monthly reports as directed by Quality leadership.

Recordkeeping & Department Administration

• File, maintain, and quality control records in compliance with quality system requirements.
• Purchase and restock supplies needed for the Quality Department, following department standards and purchasing procedures.
• Other duties as assigned.

Additional Duties:

• Maintain and clean the Quality areas

ABOUT ITC

ITC is a growing, family-owned company built on thoughtful design, advanced manufacturing, and engineering excellence. Our culture is collaborative and hands-on, powered by people who care deeply about how products perform in the real world.

We partner with customers across the marine, RV, automotive, architectural, specialty vehicle, and workplace furniture industries to deliver solutions that elevate the end-user experience. Our expertise includes:

• RGB(W) lighting and intuitive control systems
• DC power and charging solutions
• Vehicle components and accessories
• Global manufacturing and distribution
• Integrated design and engineering support

Driven by an entrepreneurial mindset, our team brings energy, creativity, and precision to every stage of the process, from concept to production to performance. The result is a portfolio of solutions shaped by experience, built for durability, and designed to move industries forward.

ITC is committed to providing employment opportunities to all qualified applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status. All employment decisions are based only on valid job requirements.

Want more info? Visit our website to apply today.

Requirements:
JOB DESIRABLES AND REQUIREMENTS

Education/Experience:

• High school diploma or equivalent required.
• 0–1 year of experience in manufacturing or quality preferred but not required.
• Technical coursework in manufacturing, measurement, or blueprint reading is helpful.

Physical Demands:

• Work is performed in a manufacturing and office environment.
• May involve standing for long periods, lifting up to 25 lbs, and repetitive hand motion.

Knowledge, Skills and Abilities:

• Proficiency with Microsoft Office products, including Word, Excel, and Outlook, for documentation, data entry, and communication.
• Strong organizational and planning skills, with the ability to prioritize tasks, manage multiple responsibilities, and support ongoing quality initiatives.
• Willingness to complete required training, including Blueprint Reading and Interpretation, Statistical Process Control (SPC), Syteline/ERP training, and other quality-related courses as assigned.
• Basic understanding of quality control principles, manufacturing processes, and standard inspection methods.
• Ability to use basic measurement tools such as calipers, micrometers, gauges, and other inspection equipment following provided work instructions.
• Attention to detail and accuracy in performing inspections, documenting results, and identifying nonconformances.
• Basic computer and data-entry skills, including accurate recordkeeping within quality systems and ERP platforms such as Syteline.
• Strong written and verbal communication skills, with the ability to clearly relay inspection results, report issues, and work effectively with production, suppliers, and customers.
• Ability to follow standardized procedures, work instructions, and quality system requirements to ensure consistent inspection and documentation.
• Problem-solving orientation, including the ability to recognize quality issues, escalate concerns appropriately, and contribute to continuous improvement activities.
• Ability to work collaboratively in a team environment while also performing tasks independently with guidance.
• Adaptability and willingness to learn, including openness to new tools, inspection techniques, software systems, and evolving quality processes.