Patient Experience Representative - Developmental Medicine

Patient Experience Representative - Developmental Medicine

Position Summary: As a Patient Experience Representative you will work to provide support to the administrative operations and ensure the best possible patient experience by effectively coordinating services to patients and families. Key responsibilities:

• Patient Encounter Management:
  • Providing positive and effective customer service that supports unit operations
  • Collaborating with referring providers and practices
  • Obtaining required authorizations to compile patient and staff schedules
  • Scheduling patients and supporting patients encounter
• Check In / Check Out:
  • Greeting and directing patients, families and visitors
  • Monitoring daily schedule and coordinating flow with clinicians/supervisors
  • Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
  • Facilitating and directing communication with Financial Counseling
• Administrative:
  • Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
  • Providing routine clerical support as needed

Minimum qualifications Education:

• High School Diploma / GED

Experience:

• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
• The ability to work with diverse internal and external constituencies

This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates).

Status: Full-Time

Regular, Temporary, Per Diem: Regular

Standard Hours per Week: 40

Pay Range: $19.06-$27.64 Hourly

Office/Site Location: Brookline

Job Posting Category: Administration

Remote Eligibility: Part Remote/Hybrid