Patient Experience Representative - Genetics

Patient Experience Representative - Genetics | Boston Childrens Hospital

Position summary: As one of the largest pediatric genetics practices in the country, we have experience with both common conditions and very rare conditions affecting just a few hundred children in the world. We specialize in finding answers for complex and hard-to-diagnose genetic conditions, sometimes applying new technologies through our research labs when existing genetic tests are negative or inconclusive. Key responsibilities

• Patient Encounter Management:
• Providing positive and effective customer service that supports unit operations
• Collaborating with referring providers and practices
• Obtaining required authorizations to compile patient and staff schedules
• Scheduling patients and supporting patients encounter
• Check In / Check Out:
• Greeting and directing patients, families and visitors
• Monitoring daily schedule and coordinating flow with clinicians/supervisors
• Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
• Facilitating and directing communication with Financial Counseling
• Administrative:
• Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
• Providing routine clerical support as needed

Minimum qualifications Education:

• High School Diploma/GED

Experience:

• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
• The ability to work with diverse internal and external constituencies

This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates).