Receptionist

Job Title

Perform various clerical and administrative duties

Maintain customer account agreements, vehicle files, verification of title information, records of the completion of reconditioning work, and other required information

Ensure payment for billings or accounts receivable are received on time and posted, and contact customers for reconciliation of discrepancies

Perform data entry and verify customer vehicle information is accurately recorded in the system and that vehicles are properly tagged with a work order

Coordinate with the service department for vehicle repairs and post charges to appropriate account in a timely manner

Respond to customer inquiries relating to assigned customer vehicles, provide quality service, and assist in resolving problems

Enter all pertinent information into [ERP system] and approved work requested by customer

Utilize the [ERP system] systems to monitor and track vehicle repairs

Follow up with customer to confirm completion of work and satisfaction

Work with finance/local management to ensure customers are charged and A/R is timely collected

Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such

Perform other duties as assigned by management

High School Diploma or equivalent required

4 years of clerical or administrative support experience

Valid driver's license and safe driving record

Excellent communication and organizational skills

Advanced computer software skills

Experience using general office equipment (i.e., copier, fax machine, etc.)

Ability to sit or stand for prolonged periods of time

Ability to perform repetitive data entry tasks, manual dexterity