Receptionist

Job Description

Job Description

Job Summary

We are looking for a friendly, reliable, and organized receptionist to join our busy dog grooming salon. The ideal candidate enjoys working with people and dogs, provides excellent customer service, and can multitask in a fast-paced environment.

Responsibilities

• Greet clients and check pets in and out

• Answer phones, respond to text messages and voicemails, schedule appointments, and complete customer call-backs

• Provide friendly and professional customer service

• Process payments, maintain client and pet records, and promote salon services and retail products to customers

• Communicate with and support the grooming team

• Assist with payroll preparation and commission sheets

• Monitor retail products and salon supplies

• Manage Salon laundry, keep reception areas organized, light cleaning during quieter periods

• Hold or supervise dogs when needed

• Assist with opening and closing duties

• 2+ years of customer service experience required

• Receptionist or front desk experience preferred

• Excellent communication and multitasking skills

• Reliable, punctual, and organized

• Positive attitude and strong work ethic

• Comfortable with computers and scheduling software

• Comfortable working with dogs of different breeds and sizes 

Benefits/Perks

• Competitive hourly pay

• Friendly, close-knit team

• Employee discounts on products and services

• Fun, fast-paced environment working with dogs