Full-Time Reservationist / Receptionist

The Academy is a non-profit, 501(c) (7). The Academy was established in 1953/1962, and the Magic Castle was first opened in 1963. The Reservationist is the first point of contact for all incoming calls and is responsible for providing exceptional customer service using proper phone etiquette. This position requires excellent communication skills, vibrant personality, professionalism, customer focus, and multi-tasking abilities at all times while assisting members and visitors via phone, office walk-ins, and email inquiries. In addition, you must become familiar with the club’s policies and ongoing special events to further inform patrons when visiting the Club. Inform patrons on club’s policies and expectations while visiting the club.

Update members’ address and contact information in database with 100% accuracy.

Assist with reservation walk-ins and inquiries as needed including website navigation.

Perform other tasks or projects as requested, including collaboration with other departments

Prior experience as a receptionist/Call Center or similar office environment.

Knowledge of Seven Rooms system or similar software a must

Strong office and computer skills, including phone, fax, Internet, email, various Windows software including Word, Excel, Outlook and etc.

Excellent communication (oral and written), interpersonal and customer service skills.

Self-motivated and ability to prioritize and work independently with minimum to no supervision

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

While performing the duties of this job, the employee is frequently required to use hand to finger, handle or feel objects, touch and use tools, reach with hands and arms, reach, grasp, twist, talk, hear during the course of the shift.

Job Type: Full-Time

b) verification of identity and legal authorization to work in the United States.

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