Sales Support Representative

Sales Support Representative

Dublin, Ohio Hybrid M-F First Shift Description

Unlock Your Potential in a Role That's More Than Just a Job!

Are you looking for a role where you can thrive, grow, and make a real impact? Imagine being at the center of exciting business ventures, building meaningful relationships, and having the flexibility to balance work and life. If you're passionate about providing exceptional service and love the idea of helping businesses succeed, this is the perfect opportunity for you.

Join our client, a forward-thinking Fortune 500 company that's transforming the chemical distribution industry. Here, your career matters. We are committed to your success and development, giving you the tools, training, and support you need to reach your full potential.

Why You'll Love This Role:

• Be a Key Player: Step into a critical role where you'll be the trusted point of contact between sellers and clients, ensuring smooth transactions and building long-term relationships. You're not just supporting—you're empowering success!
• Work That Fits Your Life: After 90 days, enjoy a flexible hybrid schedule that gives you the freedom to work from home two days a week while staying connected with your team. Plus, our Monday-Friday 8am-5pm schedule means your evenings and weekends are all yours.
• Growth Opportunities: We invest in you! From on-the-job training to opportunities for advancement, this is a role where you can build a lasting, successful career.
• Inclusive Culture: Work in a collaborative, supportive environment where your ideas are valued and your voice is heard. We believe in work that's fulfilling and fun, and we want you to love coming to work each day.

Key Responsibilities

What You'll Be Doing: As a Sales Support Representative, you'll take ownership of your clients' success and provide top-notch support to ensure their needs are met. You'll:

• Own the Details: Manage price requests, documentation, reporting, and forecasting to ensure seamless customer transactions. Your meticulous attention to detail will ensure everything runs smoothly.
• Customer Advocacy: Serve as the middleman between our sellers and customers. You'll be the go-to person for sample requests, pricing updates, and solving any issues that arise.
• Problem-Solving Pro: Research and dig deep to find the answers our customers need, using your critical thinking and communication skills to deliver solutions that drive satisfaction.
• Collaborate Across Teams: Work closely with internal teams—product managers, sellers, and the customer support team—to ensure we're always delivering the best service.
• Manage Relationships: Foster strong, lasting relationships with both internal and external partners. Your ability to communicate and navigate complex requests will be key to success in this role.

Skills and Knowledge – Sales Support Representative

What We're Looking For:

• Relationship Builders: You've got experience managing customer relationships and supporting a sales team to drive business growth. You're not just a "task manager," you're someone who builds trust and delivers results.
• Organized Multitaskers: You can juggle multiple tasks, set priorities, and meet deadlines without missing a beat.
• Tech-Savvy Problem Solvers: Whether it's Microsoft Excel or a custom database, you're comfortable with technology and know how to find information quickly and accurately.
• Team Players with Initiative: You know when to ask for help and when to take charge. You're a strong communicator who works well with others but can also make decisions on your own.

Education and Experience – Sales Support Representative

What You Bring to the Table:

• High School Diploma or GED (college experience is a bonus!)
• 1-3 years of experience in customer service, sales support, office administration, or related roles.

Benefits & Pay

What We Offer You:

• Flexible Hybrid Schedule: Work from home two days a week after just 90 days with us.
• Generous Benefits: Medical, dental, and life insurance — we've got you covered.
• Work-Life Balance: A stable Monday-Friday, 8am-5pm schedule means more time for your personal life.
• Casual and Supportive Work Environment: Feel at home in a friendly workplace that values your contributions and encourages a positive work culture.