Veterinary Receptionist

Why Join Our Team

CoastView Veterinary Hospital is a transformative veterinary practice dedicated to providing exceptional, compassionate, low-stress care through our Fear Free Certified approach. We prioritize the emotional well-being of our patients alongside their physical health, creating better visits, healthier outcomes, and happier families.

Our modern facility features a full IDEXX in-house laboratory and five spacious exam rooms designed with patient comfort in mind. This progressive environment combines the latest technology with thoughtfully designed spaces that support our mission of reducing fear, anxiety, and stress for every pet we treat.

What Sets Us Apart

• Fear Free Certified: Comprehensive training and protocols to minimize patient anxiety
• Tranquil Environment: Purpose-designed spaces that prioritize pet comfort
• Modern Technology: State-of-the-art equipment including full IDEXX lab capabilities
• Comprehensive Care: Complete medical, surgical, and preventative services
• Client Education : Communication strategies that help reduce pet stress at home and during visits

Join our skilled, empathetic team and make a meaningful difference in the lives of pets and the people who love them. Experience veterinary medicine where compassionate care and modern techniques combine to create truly exceptional patient experiences.


About This Role

As a full-time Client Care Representative , you'll be the warm, welcoming face of our veterinary practice! In this vital front-line position, you'll create positive first impressions with our clients and set the tone for their entire experience with us.

You'll be the compassionate bridge between our clients and their beloved pets' care, guiding pet parents through appointments, answering questions, and ensuring smooth operations at our reception area. This role combines your people skills, organizational abilities, and genuine love for animals to help us deliver exceptional veterinary care.


What Success Looks Like

• Creating Exceptional First Impressions: You'll warmly greet clients and their pets, making them feel welcome and valued from the moment they contact our practice.
• Communication Excellence: You'll skillfully manage multi-line phone systems, gather and document important information accurately, and convey pet care instructions clearly and compassionately.
• Appointment Wizard: You'll masterfully schedule, confirm, and manage appointments while efficiently handling check-ins and check-outs with proper documentation.
• Team Coordination: You'll promptly alert appropriate departments when patients arrive, distribute daily schedules, and ensure patient files are properly prepared and updated.
• Professional Environment: You'll maintain an inviting, clean, and organized reception area that helps create a positive experience for clients and their pets.

What Makes You a Great Fit

• Providing a welcoming and professional first impression by greeting every client with efficiency and warmth
• Ability to multi-task and attend to multi-line phone systems and veterinary programs
• Proficient in handling high volume, high stress cases while maintaining professionalism
• Efficiently optimize clinic workflow through strategic appointment scheduling and proactive confirmation calls
• Maintaining any required documents or medical records
• Upholding rigorous hospital standards for cleanliness and organization
• Accurately handle deposits and financial transactions from clients
• Accurately educate clients on veterinary services and best practices for animal care

Education & Experience

• High School Diploma/GED or equivalent required
• 1+ years of customer service experience in an animal hospital
• Experience with veterinary programs
• Knowledge of veterinary terminology and protocols
• Manage cash handling and financial transactions

How We'll Support You

• Competitive Pay: $18.00 - $21.00 per hour, commensurate with experience
• Comprehensive Benefits: Health, vision, dental insurance, and 401k with company match
• Growth Opportunities: Continuing education and professional development support
• Work-Life Balance: PTO and mental health assistance
• Perks: Employee discounts on services, a scrub allowance, and a referral program
• A Welcoming Team: We're a hard-working and collaborative team where your voice matters!

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.