Inside Sales Representative

Job Description

Job Summary

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The Branch ISR must maintain an awareness of pricing, margin, sampling expense and all other potential controllable expenses within his / her purview, and take appropriate actions (with Branch Management approval) to enhance Branch and Company profitability. The Branch ISR, should focus on the full cycle of contractor deals and be able to flex to the counter for additional support to the Customer Support Representative.

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Key Responsibilities

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• Drive all contractor business in branch
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• Uphold proper Branch customer service standards, including greeting customers, answering phones promptly, and maintaining a friendly and service-oriented environment
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• Provide accurate and expert information; be responsive to the concerns of all Branch customers, including those under the account base of other sales personnel
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• Customer facing service and is the first “point-of-contact” between the client and Emser
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• Have extensive product knowledge and overview
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• Understand and be able to explain Emser’s brand identity, competitive differentiation, and product philosophy
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• Assist customers at the counter alongside the Customer Support Representative
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• Manage account selling activities by organizing account base into categories by prioritizing account activities by imminent sales potential
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• Develop and implement plans for longer term sales cycles
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• Partner with Management through weekly sales meetings to identify goals and to determine an effective balance of account management activities.
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• Participate in sample design and creation when needed
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• Provide samples to trade accounts, referrals and walk-in clientele; partner with Branch Management on occasional needs to implement sample set-up per Company merchandising and marketing standards for small trade account requests
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• Build sales in branch by explaining product knowledge to customers and identifying their needs
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Qualifications (Knowledge/Skills/Abilities/Experience)

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• 3 plus years of sales and customer facing experience
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• Strong communication and writing skills
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• Uphold professional appearance
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• Ability to build relationships with contractors in the branch
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• Understand and decipher sales metrics and reports
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• Inventory management experience with basic math test skills such as: cycle counts, pricing/margin, and quantity square feet
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• Comfortable in a fast-paced, high stress environment
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• JD Edwards experience (preferred, but not required)
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Working conditions (Branch/DC Positions)

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• Work in enclosed offices, partially enclosed warehouse spaces
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• Branch showroom where the Branch ISR will make sales calls, service calls and maintain product displays
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• Work the day shift from Tuesday – Saturday to support business needs
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Physical requirements (Branch/DC Positions)

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• Stand, use hands, and reach with hands and arms
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• Walk, stoop, kneel, crouch, or crawl
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• Sit, climb or balance
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• Lift and/or move up to 50 pounds. Specific vision abilities required by this position includes close vision, peripheral vision, and ability to adjust focus
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• ability to speak and hear; ability to visually detect product color and shading variation
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• Occasional driving both in short and long distance trips for meetings/ training, client appointments in a personally owned vehicle and potentially a Company or rented delivery vehicle, at Management’s direction
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• routine set up of samples and displays
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• ability to operate sample making equipment.
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Regular, predictable attendance is an essential function of this job.

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