Supervisor- ACS Training & Program Administration

Supervisor, ACS Training and Program Administration

At Frontier, our mission is to Make Every Flight Count. That mission guides how we support our customers, our people and the operation every day. As a Frontier employee, your work connects to more than a single role. Whether you're supporting flights, helping customers, maintaining aircraft, leading teams or working behind the scenes, you help create a travel experience that is safe, reliable and built around value.

Our work is guided by our core values: customer first, safety always, operational excellence and one team. These values shape how we make decisions, support each other and deliver for the people who count on us.

Frontier offers benefits, programs and travel privileges designed to support eligible employees at work and beyond. Availability may vary by role, employment status, eligibility, location, schedule, applicable policies and current plan details. Depending on role and eligibility, available benefits and programs may include:

• Medical, dental and vision coverage
• 401(k) retirement savings options
• Paid holidays, vacation time and sick time
• Travel privileges on Frontier Airlines and participating partner airlines, based on current program rules and availability
• Buddy passes, based on eligibility and program rules
• Travel-related discounts and employee discounts on select products, services and vendors
• A hybrid schedule for eligible headquarters roles based in Denver, Colorado
• Business casual dress options for eligible corporate and support roles
• Employee support programs and resources, including the HOPE League, Frontier Airlines' nonprofit organization

Frontier Airlines is a Denver-based airline serving destinations across the United States and select international markets. Our people support every part of the travel journey, from airport operations and flight crews to aircraft maintenance, customer support, corporate teams and more. We're focused on delivering meaningful value by making travel more accessible, practical and easy to personalize for our customers. Across the airline, our teams help support a safe, reliable and efficient operation while continuing to strengthen the experience for the people who choose Frontier.

The Supervisor, ACS Training and Program Administration is responsible for providing administrative and operational support to the Airport Customer Service Training & Standards team and ACS Senior Leadership. The role assists with training administration, data tracking, reporting, course management, and special projects that support Airport Customer Service operations across the network.

Additionally, this position will be responsible for supporting Frontier Airlines' Left on Board (LOB) program by coordinating the identification, tracking, documentation, and return of customer belongings left onboard the aircraft. This position serves as a key liaison between stations and our customers to ensure left on-board items are handled efficiently and quickly returned to customers.

Essential Functions

• Ensure accuracy and integrity of ACS training and operational records.
• Assist with audit preparation and documentation requests.
• Respond to inquiries regarding training assignments and course access.
• Process training requests, including course resets and enrollment updates.
• Create and maintain training rosters for instructor-led and virtual training classes.
• Manage the day-to-day administration of Frontier's Left on Board (LOB) program.
• Monitor and track all reported left-on-board items received from stations.
• Maintain accurate records and documentation of all LOB activity.
• Identify trends and recurring issues related to onboard lost items and provide recommendations for improvement.
• Work with stations and customers to facilitate the recovery and return of items left onboard.
• Provide administrative support to the ACS Leadership Team.
• Support department projects and operational initiatives.

• Assist with review of Baggage Claim files to ensure accuracy.

Other Functions

• Lead or participate in special projects and cross-functional initiatives as assigned.
• Support broader ACS department goals and priorities.

Qualifications

• Bachelor's degree (or equivalent, relevant work experience) required,
• Minimum of five years of administrative, customer service, training, or operational support experience.

Knowledge, Skills and Abilities

• Strong organizational and time management skills.
• Proficient in Microsoft Office Suite, including Excel, Word, PowerPoint, Outlook, and Teams.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.

• Strong attention to detail and accuracy.
• Strong oral, written and presentation communication skills.
• Knowledge of Microsoft products.
• Ability to prioritize assignments.
• Must be able to demonstrate the highest standards of integrity, accountability, and ethical conduct when handling cash, financial transactions, and company assets.
• Must be able to pass criminal background and drug screening.

Equipment Operated

• Knowledge of PC, scanner, digital camera, video camera, general office equipment.

Work Environment

• Primarily office-based with frequent interaction with airport operations.
• May require availability outside of standard business hours to support operational needs.
• Will work in multiple locations including Frontier Headquarters and Warehouse for Left on Board.

Physical Effort

• Moderate physical activity required by handling objects up to 50 pounds occasionally and/or up to 20 pounds frequently.

Supervision Received

• General Direction: The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments.

Positions Supervised

• N/A

Salary Range: $48,000 - $69,757

Workplace Policies

Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change.

Frontier Airlines, Inc. is an equal opportunity employer and, as such, is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective DOT safety-sensitive employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any DOT safety-sensitive job applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.