Usher

Job Title and Employer Usher – Aladdin (Broadway) at The New Amsterdam Theatre. Job Overview Friendly, enthusiastic, and reliable individuals with strong communication skills are needed to join the Ushering Team. All applicants must be able to work a flexible schedule including matinees, nights, weekends, and holidays. Responsibilities Meet, greet, and welcome guests to the New Amsterdam Theatre. Polite directing and escorting guests to their seats and various areas within the theatre. Providing guests with programs and other relevant materials, including inserting materials into programs. Checking assigned section for cleanliness. Visually sweeping the theatre to check for potential safety issues and lost and found items. Enforcing appropriate house rules. Flexibility with schedule changes and assignments, which may include aisle directing and seating on the Orchestra, Mezzanine, and Balcony levels, as well as audience exits. Working occasional special events on short notice. Assisting guests with disabilities following proper procedures. Attending pre‑event Usher meetings and other trainings as required by management. Demonstrating or learning in-depth knowledge of the New Amsterdam Theatre and the safety and evacuation procedures from all points within each venue. Qualifications At least 1 year of experience in a customer service environment. Excellent communication and guest service skills. Passion for interacting with and providing an inclusive, high‑quality experience for guests from diverse backgrounds. Ability to work in a fast‑paced, ever‑changing environment. Positive attitude and ability to work as a team player. Capability to learn, possess full knowledge of, and follow all Guest Service procedures and guidelines. Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment. Ability to work a flexible schedule including matinees, nights, weekends, and holidays. Commitment to being available for a minimum of six total shifts per week; each shift is defined as 4.5 hours in length. Schedule and Shift Information Shifts are defined as 4.5 hours in length; commit to a minimum of six total shifts per week. Regular weekly shifts (subject to change) include: Tuesday Evening: 5:30–10:00pm Wednesday Matinee – 11:30am–4:00pm Wednesday Evening: 5:30–10:00pm Thursday Evening: 5:30–10:00pm Friday Evening: 5:30–10:00pm Saturday Matinee: 12:30–5:00pm Saturday Evening: 6:30–11:00pm Sunday Matinee: 1:30–6:00pm Union Affiliation This is a union‑affiliated position. Upon 31 days of accepting the Usher role, the employee will need to join IATSE Local 306. Compensation and Benefits Pay rate: $16.68 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. Equal Opportunity Employer The Walt Disney Company is an Equal Opportunity Employer. #J-18808-Ljbffr 1321 New Amsterdam Development Corporation