Service Center Representative

Service Center Representative

Location: Fort Mill, South Carolina, Tempe, Arizona, or San Diego, CA (remote, but MUST reside in one of these 3 locations/within 25 miles)

Employment Type: Contract

Role Overview

As a Supervision Support Professional, you will serve as the first point of contact for financial professionals. This role involves providing customer service for supervision technology, addressing questions about industry regulations, and guiding individuals through continuing education, registration, and licensing processes.

Key Responsibilities

• Provide customer service for technology walkthroughs and regulatory inquiries.
• Support processes for registration and licensing.
• Address questions regarding FINRA, SEC, and state rules.
• Assist with matters related to mutual funds, annuities, and general securities.
• Collaborate with business partners on escalated issues.

Required Qualifications

• A minimum of one year of recent customer service experience.
• Knowledge of financial products such as mutual funds, annuities, and general securities.
• Familiarity with FINRA, SEC, and state rules and regulations.
• Must possess active Series 7 License.
• Demonstrated ability to learn and maintain knowledge in a dynamic environment.
• Proficiency in multitasking with attention to detail and problem-solving skills.
• Effective oral and written communication skills.

Preferred Qualifications

• One to two years of financial services experience focused on investment products.
• Previous working knowledge of securities and insurance licensing.
• Experience with Microsoft applications, including Excel, Word, and PowerPoint.

Compensation & Benefits

The anticipated pay range for this position is $25.00 to $30.00 per hour. Please note that this is a contract role.

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.