Bilingual Customer Service Representative

$43k - $46k

Creative Financial Staffing

Job Title: Bilingual Customer Service Representative
Location: On-site in Cuyahoga Falls, OH
Schedule: Monday-Friday
Salary: $43,000 - $46,000 depending on experience

Why This Opportunity Stands Out:

Join a respected manufacturer and distributor committed to delivering exceptional customer experiences
Be part of a company that values service excellence, collaboration, and shared success
Work in an environment where your ideas, feedback, and contributions are genuinely appreciated
Enjoy a positive, team-oriented culture that promotes work-life balance and employee support

Key Responsibilities of a Bilingual Customer Service Representative:

Serve as a trusted point of contact for customers by providing outstanding support in both Spanish and English via phone, email, and chat
Assist customers with product and service inquiries, order processing, billing questions, and account support
Resolve customer concerns with professionalism, empathy, and a solutions-focused approach
Maintain accurate and detailed records of customer interactions and transactions
Partner with cross-functional teams to ensure timely resolution of customer needs and a seamless experience
Develop expertise in company products, services, and policies to provide informed and reliable support

Qualifications of a Bilingual Customer Service Representative:

Fluent in Spanish and English, with strong verbal and written communication skills in both languages
Customer service experience preferred
Excellent problem-solving abilities and a customer-first mindset
Highly organized with the ability to prioritize tasks and thrive in a fast-paced environment
High school diploma or equivalent required; additional education is a plus

EB-View phone number on click.appcast.io

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Vacancy posted 5 days ago

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