Customer service rep

Job Summary We are seeking a dedicated, tech-savvy Customer Service Representative to join our fast-paced healthcare call center team. In this fully remote role, you will serve as the empathetic voice of our organization, assisting members with complex inquiries regarding their healthcare benefits, eligibility, and provider networks. The ideal candidate thrives in a high-volume environment, possesses stellar communication skills, and is highly reliable with a commitment to strict performance and attendance standards. Key Responsibilities High-Volume Support: Manage a steady flow of inbound calls (averaging 70-80 calls per day) while maintaining a compassionate and professional demeanor. Member Assistance: Expertly handle complex inquiries related to health insurance benefits, eligibility coverage, and provider information. System Navigation: Efficiently navigate multiple computer systems simultaneously (including Office 365 and major healthcare/EHR systems) to accurately document and retrieve information. Training Commitment: Successfully complete a rigorous 12-week paid training program. (Note: Strict attendance with zero unauthorized time off is mandatory during the training period). Required Qualifications Education: High School Diploma or GED is mandatory. Experience: Minimum of two (2) years of proven customer service experience. Core Skills: Exceptional verbal and written communication skills, coupled with the empathy needed to support members in a healthcare setting. Testing: Must successfully pass a standardized customer service skills assessment during the interview process.

salary: $21.61 - $21.62 per hour
shift: First
work hours: 8:30 AM - 5 PM
education: High School

Responsibilities

Responds professionally to inquiries from internal/external customers.
Promotes, ensures and provides customer service to internal/external customers by demonstrating skills which are consistent with the organization's philosophy of providing extraordinary customer relations and quality service.
Initiates contact with the appropriate Health Plan, medical group and facility personnel to obtain information relevant to the concern or inquiry as needed.
Evaluates data to determine and implement the appropriate course of action to resolve the complaint and/or coordinate service recovery.
Develop a full awareness of the way performance and actions affect members and Member Service.

Skills

• Persistence, Dedication
• Communication Excellence
• Empathy

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.