IT Manager - Aramark Sports & Entertainment - Kansas City District

Job Description IT Manager – Sports + Entertainment oversees the technology platforms within our operations to provide great guest experience to help drive forward business success based on world class solutions & operations. As an IT Manager, you will be responsible for supporting and maintaining point-of-sale (POS) maintenance and supporting critical business applications ranging from labor, food management, digital menu boards, and catering systems utilized in the hospitality industry. The IT manager will also be responsible for ensuring compliance with the overall business and Tech goals and initiatives as well as being a representative to the IT team for your location. Compensation The salary range for this position is $75,000 to $95,000. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark’s good faith and reasonable estimate of the compensation for this position as of the time of posting. Benefits Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity. Job Responsibilities Implement and oversee implementation of technology solutions for the operation, ensuring consistency with overall IT strategy and operational requirements Provides technical support of the application, interfaces, and any customizations Monitors support issues, executes resolution plans, and reports progress to management Manage vendors in the implementation and support of applications Oversee seasonal opening and operational shutdowns as necessary Provides excellent customer service, especially during event support Proactively maintains systems and executes preventative maintenance plans Monitors system status and reacts to issues as they arise Review systems, programs, and applications to increase operating efficiency or to adapt to new requirements Ensures that all documentation is proactively updated to reflect current systems and processes Adhere to version control guidelines and ensure operational risk is minimized accordingly Participate in technical and functional training classes as necessary or required Qualifications 2 to 5+ years of experience in information technology in a formal Information Technology role or relevant experience in working with technology solutions in a hospitality business Proven ability to effectively lead and meet business objectives in a global, collaborative, and high-performance work environment Knowledgeable in compliance and information security Process-oriented with project management skills Candidate must have proven ability to resolve issues, mitigate roadblocks, and meets all financial and management goals on time consistently and collaboratively Business acumen with the ability to understand business priorities, operations, and IT enablement potential Strong oral, written communication and interpersonal skills, relationship building, managerial and collaboration skills Knowledge of point-of-sale systems - Micros, Shift4 Venue, Clover Sport (Bypass), Tapin2, Mashgin, and Zippin Familiar with ServiceNow platform for Incident and Request management Experience in Hospitality, Sports, Retail, Restaurant (Casual Dining, Fast Casual or QSR), or other consumer-facing industry Available to work days, nights, weekends, and holidays based on the event schedule, and able to travel between properties Associate or Bachelor’s degree with a concentration in IT or related discipline, or equivalent training #J-18808-Ljbffr Aramark Corporation