Medical Office Staff/receptionist

Job Description

Job Description

We have an opening for a Part/Full-time Reception (likely 30-35 hrs/week) at a physician's office located in Southlake, TX!

Office is for a single surgeon; small, intimate office with a small number of employees.

We are looking for a friendly, professional, detail-oriented, punctual, reliable, and energetic person. You must be confident, non-confrontational, able to multi-task, and have exceptional customer service. You must be able to cross cover, and help out wherever needed. We are a no nonsense drama free office. You must have excellent computer skills, experience with eClinical Works EMR is a plus. Professional image required.

Summary:

Excellent schedule - Monday through Thursday 9am-4pm, Friday 9am-1pm; final work hours will be determined by office manager.

EMR- eClinicalWorks

Essential Functions:

• Organizes and maintains a filing system for electronic patient charts, including generation of charts and updating information (insurance, demographics, medications).

• Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel.

•Schedules appointments and enters appointment date and time into computerized scheduler.

• Conducts reminder calls to all patients.

• Greets and directs patients, salespeople, and visitors.

• Registers patients by verifying that patient's record is up to date and accurate. Makes appropriate changes in computer system and on patient's chart.

• Coordinates referrals for patients through insurance and other physician offices or specialists.

• Prepares all billings in computerized system for processing by finance.

• Collects payment from patients and reconciles daily cash reports.

• Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

• Ability to identify and solve problems in a timely manner; gathering and analyzing information skillfully, developing alternate solutions.

• Exceptional interpersonal skills; listening skills are essential while remaining open to other ideas and trying new things.

• Conducts self with professionalism and in a tactful manner, treating others with respect and consideration.

• Follows through on commitments.

• Strong customer service orientation, responding quickly and appropriately to customer needs, and managing difficult or emotional situations.

• Other duties as assigned.

BASIC QUALIFICATIONS

Education/Experience:

• One year certificate from college or technical school with concentration in front office support for medical settings

• At least three years experience in an occupational health clinic or ambulatory care clinic or office.

Knowledge and Skills:

• Strong computer skills and knowledge of Internet software, Spreadsheet software and Word Processing software.

• Knowledge of medical record filing and coding systems and medical terminology preferred

Job Types: Full-time, Part-time

Pay: $16.00 - $18.00 per hour