Quality Engineer

Quality EngineerJohnson Controls has an opportunity for an experienced Quality Engineer. The successful candidate will be responsible for driving the execution of quality goals and objectives. Proactively drive actions to meet internal and external customer expectations for quality. Work cross-functionally to identify causes of potential product/process failures and drive corrective and preventative actions internally and/or with suppliers and customers as needed. Use sound audit techniques and statistical tools to identify high leverage continuous improvement projects to elevate the company Quality delivery to our customers.This is an onsite position located in Lubbock, TX.Assist the team in managing the top customer facing issues by:Working cross functionally between departments (engineering, purchasing, suppliers, manufacturing)Driving action items to closure within the organizationProviding engineering support (electrical / mechanical) to the team to aid in root cause analysisPreparing reports for internal and customer useProviding technical assistance on identifying the root causes to top plant issues and drive actions to closureAnalyzing data relating to the build processes to understand our top issues and drive projects for improvement (commissioning issues, field failures)Monitoring and analyzing customer issue KPIs, including but not limited to response time, resolution time, and customer satisfaction.Assisting in the investigation and analysis of NCRs to identify root causes and develop corrective actions to prevent recurrence.Working with cross-functional teams to develop and implement action plans to address issues identified through KPI monitoring and NCR analysis.Participating in regular audits to ensure compliance with quality standards and procedures.Collaborating with production, engineering, and customer service teams to identify areas for improvement in processes, procedures, and products.Preparing statistical analysis and Design of Experiments (DOE) plans in support of organizational continuous improvement activities.Performing Internal Process and Product Assessments.Providing quality support to cross-functional New Product Introduction (NPI) team projects.Developing quality plans and other process controls to ensure processes, work in progress and finished goods meet the specified quality standards.Facilitating cross-functional PFMEA teams.Analyzing product specifications and manufacturing processes/procedures to determine best practices to meet or exceed our quality and ISO standards.Facilitating business process re-engineering.Creation and updating of Standard Operating Procedures, Work InstructionsWhat we look for Required:BS in engineering, quality management or other technical discipline0-3 years of industry experience, internships, co-ops or collegiate projects within manufacturing or qualityAbility to analyze data, identify trends, and root cause of quality issues.Knowledge of quality management systems, including ISO 9001Experience or knowledge of working with notified bodies / approval / audit agencies.Strong organizational and project management skills, with the ability to prioritize and manage multiple tasks simultaneously.Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.Effectively operate in facilitate cross-functional teams.Ability to communicate with multiple cultures/regions.Candidates must exhibit a high-level of self-motivation, sense of urgency and comfortable making recommendations across broad teams.Open to occasional business travel (domestic and international)Exceptional mechanical aptitude.Proven track record of driving continuous quality improvement in a manufacturing environment.Previous audit experience a plusStrong communication skills with demonstrated ability to construct and present information to a wide range of audiences internally and externally.Minitab or equivalent statistical analysis software (current version) experience preferred.Preferred:ASQ Certified CQEExperience with ISO 9001Hiring Salary Range $67,900.00 - $101,900.00 USD Annual (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site.Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.