Collections Specialist

Job Description

Job Description

We are looking for a detail-oriented Collections Specialist to support student account billing, cash application, and receivables activities in Charlotte, North Carolina. This contract position with permanent potential plays an important role in maintaining accurate financial records, assisting families with billing questions, and ensuring payments and related transactions are processed efficiently. The ideal candidate brings strong organizational skills, sound judgment when handling sensitive information, and a service-focused approach to communication. This opportunity is well suited for someone who is comfortable balancing collections, billing support, and administrative accuracy in a mission-driven environment. If the candidate holds education or non profit industry experience, that is a plus!!

Responsibilities:

• Manage student and family account activity by posting tuition, program charges, transportation fees, dining balances, and other applicable expenses accurately and on time.

• Record incoming payments from multiple sources, apply receipts to the correct accounts, and maintain clear transaction histories for adjustments, credits, and reconciliations.

• Support collections efforts by following up on outstanding balances, monitoring payment activity, and helping coordinate practical resolution plans when needed.

• Respond professionally to billing and account questions from families and internal staff, providing timely guidance on charges, balances, and payment schedules.

• Maintain organized financial documentation and ensure account records remain current, complete, and aligned with internal policies for data accuracy and confidentiality.

• Assist accounting leadership with reporting, account review, and reconciliation tasks to support monthly activity, audits, and other financial oversight needs.

• Apply donor-related receipts and other cash entries accurately within the accounting system while preserving audit-ready documentation.

• Contribute to special assignments and peak-period finance projects, including internal reviews and year-end support activities as requested.

• 1-2 years of experience in collections, billing, accounts receivable, accounting support, or a related administrative function.
• Working knowledge of collection practices, billing processes, and payment application procedures.
• Familiarity with accounting or receivables platforms such as Blackbaud Financial Edge, tuition management tools, or similar financial systems.
• Proficiency with Microsoft Excel, Google Workspace, DocuSign, and standard office applications.
• Strong accuracy in data entry with close attention to detail and the ability to manage multiple priorities effectively.
• Clear verbal and written communication skills with a customer-focused approach to resolving account issues.
• Ability to handle confidential financial information with professionalism and discretion.
• Associate degree in Accounting, Business, or a related field is preferred.