Customer Resolution Specialist -Mandarin

Customer Resolution Specialist

A preferred Sparks Group partner in Ashburn is seeking a dedicated Customer Resolution Specialist for an indefinite contract opportunity. This client is the leader in the aerospace industry and this role is an excellent opportunity to expand your customer service skill set! The Customer Resolution Specialist is responsible for responding to customer inquiries and processing urgent orders for spare parts for customers in the US and internationally. This position provides high-priority and emergency logistical sales and technical product support for customers related to material, logistics and supplier issues, and purchase orders. If you are open to a 1st and 2nd shift opportunity and are fluent in Mandarin this is the ideal role for you.

Responsibilities:

• Process customer orders, quotes, general logistics, etc.
• Provide clients with part availability, costs, sourcing, delivery times, and any other requested information.
• Follow-up with international counterpart to ensure all efforts are being made to satisfy orders supplied via production and suppliers.
• Ensure customer shipping specifications are followed for critical orders and resolve discrepancies working with internal and external customers.
• Provide feedback and reporting to supplier management group on supplier performance.
• Ensure shipping directions are following properly for urgent orders.

Qualifications/Background Profile:

• Associates degree in relevant field or an equivalent combination of experience and education is required
• 2-3 years of experience in a fast-paced customer service environment.
• Able to work a first and second shift rotating shift
• Must be fluent in Mandarin
• Proficient with Excel and/or Google Sheets
• Position requires a criminal background check.
• Open to working all 3 shifts on a rotating basis