Front Office Supervisor

I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone. Supervisors possess strong leadership, communication and relationship skills. They are expected to support senior leadership by developing and assuming basic management responsibilities. This role leads other associates by coaching, giving direction and may include training, scheduling, payroll and interviewing. Front Office Supervisors lead the agents who are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquiries. This is a progressive position with intent for development and to grow into future career roles. Qualifications A true desire to satisfy the needs of others in a fast-paced environment. Refined verbal and written communication skills. Ability to stand for long periods of time. Experience and a thorough understanding of Front Office operations. Focus on supporting guest interactions and customer service in a front facing role. Expectation to resolve guest concerns and drive service results. Hyatt Regency London - The Churchill | London, ENG, GB #J-18808-Ljbffr