Digital Operations & Training Administrator

The Association for Advancing Automation (A3) is seeking a highly organized Digital Operations & Training Administrator to support the day-to-day operation of A3's websites, digital platforms, online advertising, and marketing systems, while also providing administrative support for A3's training, certification, education, and conference programs.

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The position will primarily focus on digital operations, including website content management, online advertising administration, database updates, event and mobile app data, and other digital platform support. The position will also provide administrative and logistical support for A3 training and education programs and, when necessary, conferences and other events.

The successful candidate will be detail-oriented, comfortable working across multiple digital systems, and able to manage a variety of recurring responsibilities and deadlines. A3 is a virtual office in a work-from-home environment, with some travel to conferences and events required.

DUTIES & RESPONSIBILITIES

Provides Digital Operations & Website Support

• Posts, reviews, and updates content across A3 websites using content management systems.
• Maintains online information related to events, speakers, exhibitors, training programs, certifications, and other A3 activities.
• Reviews submitted content for accuracy, consistency, and compliance with A3 guidelines.
• Maintains and organizes digital assets, including images, documents, and videos.
• Assists with data imports, exports, quality assurance, and content updates for event mobile apps and other digital platforms.
• Supports routine CRM and marketing database updates, forms, lists, and related digital operations.
• Performs basic HTML updates and troubleshooting as needed.
• Works with the Digital Operations Director and other staff to identify and resolve routine website, database, and digital platform issues.

Administers Online Advertising

• Creates and maintains online advertising schedules across A3 websites and digital properties.
• Coordinates with advertisers and internal staff to collect advertising assets and required information.
• Posts advertising assets to A3's online advertising platforms and verifies that campaigns display accurately.
• Monitors campaign schedules and makes updates as necessary.
• Provides advertising performance reports and other basic analytics.
• Works with Marketing and other staff to ensure advertising materials meet technical and brand requirements.

Provides Training, Certification & Education Administration

• Provides administrative support for A3 training, certification, and education programs.
• Responds to routine questions regarding training and certification opportunities and directs more complex inquiries to appropriate staff.
• Assists with scheduling training programs, certification activities, testing, and other education initiatives.
• Maintains participant, program, and certification information in appropriate databases and systems.
• Supports certification testing and related administrative processes as needed.

Provides Conference & Event Support When Necessary

• Assists the Conference Team with administrative support for conferences, events, and meetings.
• Provides administrative support for speaker communications, information collection, presentation management, and event preparation.
• Assists with maintaining accurate speaker, session, exhibitor, and event information across A3 systems.
• Supports PowerPoint collection and review and helps coordinate presentation materials with speakers and staff.
• Provides on-site support when necessary, which may include speaker assistance, room logistics, presentation management, AV coordination, and other event-related duties.
• Assists with post-event evaluation data and other administrative follow-up as needed.

Contributes to a Positive Workplace Environment

• Works collaboratively with colleagues across A3 and provides assistance outside primary responsibilities when appropriate.
• Maintains positive and professional working relationships with co-workers, members, customers, advertisers, speakers, and other partners.
• Professionally represents A3 in interactions with members and external stakeholders.
• Manages multiple responsibilities and deadlines in a collaborative, remote-work environment.

• KNOWLEDGE, SKILLS & ABILITIES
• Two to three years of relevant experience in digital operations, website administration, program administration, or a related area preferred.
• Experience working with content management systems and maintaining website content.
• Basic knowledge of HTML; familiarity with CSS is a plus. This position does not require web development or programming expertise.
• Strong computer skills, including proficiency with Microsoft Office applications and the ability to learn and work effectively in a variety of web-based platforms.
• Experience with CRM, online advertising, event management, or related digital systems is preferred.
• Strong organizational skills and attention to detail, with the ability to manage multiple projects, recurring responsibilities, and deadlines.
• Strong written and verbal communication skills and the ability to interact professionally with members, customers, speakers, advertisers, and colleagues.
• Ability to work independently while collaborating effectively with multiple teams in a remote environment.
• Experience supporting training, certification, education, conferences, or association programs is a plus.
• Ability and willingness to travel occasionally to conferences and other A3 events.

WORKING CONDITIONS & PHYSICAL REQUIREMENTS

Work will primarily be performed in a remote office environment. Some travel to conferences, meetings, and other events will be required.

• Able to communicate effectively with staff, members, customers, and other stakeholders by telephone, virtually, and in person.
• Able to work at a computer and perform routine office functions for extended periods.
• Able to sit or stand for extended periods, including during conferences and events.
• Able to lift and move materials and equipment associated with conferences and events as necessary.
• Must have the ability to travel out of town using private or commercial transportation and stay in public accommodations. xhyhwjd
• Must have the ability to attend meetings, conventions, and other events held in large facilities and maneuver through those facilities as necessary to perform job duties.