Bilingual Medical Bad Debt Collector - Hybrid

Who We Are:

HSI Financial Services provides comprehensive revenue cycle management solutions designed to deliver measurable results. We are committed to offering exceptional service and maximizing financial outcomes for our clients. Beyond account resolution, we focus on helping patients understand and manage their financial responsibilities with professionalism, empathy, and integrity.

Turn challenges into solutions. Build trust. Drive results.

Overview:

We are seeking a driven, Bilingual Medical Bad Debt Collector who thrives in a performance-based environment and balances results with respect and professionalism.

In this role, you will use your confidence, communication skills, and resilience to navigate challenging conversations while achieving measurable goals. If you are motivated by performance, enjoy making an impact, and take pride in delivering results with empathy, this is your opportunity to join a growing healthcare organization where your contributions are recognized every day.

Bring your professionalism, determination, and results-driven mindset to a team that values accountability, integrity, and success. We would love to connect with you.

Why You'll Love Working With Us:

• Stable healthcare management organization
• Clear performance expectations and measurable success metrics
• Opportunity to strengthen negotiation and financial resolution skills
• Collaborative leadership support
• Meaningful role supporting healthcare organizations and patient account resolution
• Performance-driven but supportive team culture
• Opportunity to build specialized expertise in healthcare revenue cycle

Generous Benefits:

• Medical Insurance - Eligible starting the first day of the month following 30 days of employment
• Dental and Vision Insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Wellness Program
• 401(k) Retirement Plan with employer match of up to 6%
• Life and Disability Insurance
• Annual Merit Increase Opportunities
• Supplemental Health Coverage, including Accident, Critical Illness, and Hospital Indemnity Insurance
• Legal Services Plan

Paid Time Off:

• Employees are eligible to accrue up to 128 hours of paid time off (PTO) during their first calendar year of employment.
• 10 paid holidays

What You Will Do:

• Manage and resolve assigned medical bad debt accounts through inbound and outbound calls
• Verify account information in compliance with regulations to ensure accuracy
• Request payment and negotiate resolutions using effective communication techniques
• Actively listen to understand concerns and provide appropriate solutions
• Accurately document all collection activities
• Meet or exceed monthly performance and quality targets
• Maintain daily call volume expectations
• Escalate complex issues as needed while preserving positive customer relationships

Work location: Smyrna, GA (Atlanta area)
This position requires completion of a 30-day onsite training period before transitioning to a hybrid work schedule.

Work Hours/Schedule:
Full-time (40 hours per week)
Monday - Friday, 8:00 AM to 5:00 PM
Must be able to work flexible hours, including overtime and occasional Saturdays

Apply today and make a meaningful impact while growing your career!

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant based on race, color, religion, sex, national origin, age, disability, or genetic information. We maintain a drug-free workplace.

Keyword: Collector, bad debt, customer service, dialer
Required Experience:

Minimum Qualifications:

• Fluent in English and Spanish
• High school diploma required
• 1+ year of experience in medical collections, hospital business office, or healthcare A/R
• Knowledge of collections practices and healthcare regulations (including HIPAA)
• Strong communication skills with confidence in handling sensitive financial discussions
• Proficient in documentation and computer systems (dialers, standard office software)
• Ability to remain professional and composed in challenging conversations
• Goal-oriented with a strong sense of accountability

From: Phoenix Workforce Solutions, LLC