Desktop Support Technician
Prophecy Technologies
Field Desktop Support Tech- Bilingual in English and Korean Location: Atlanta, GA 30326 Responsibilities: • Desktop support experience- troubleshooting, configuration, software installation • Experience with ticketing system • Review onboarding requests, review tickets and document issues • Adept at M365, Windows, Active Directory, ticketing systems • Provide troubleshooting and support to end users on a variety of issues- incidents and problems • Provide technical assistance to the customer (Examples)
• Set up equipment for employee use • Image computers using a variety of methods • Install and perform minor repairs to computers and peripheral equipment within the office premises • Strong networking skills- IDF/MDF, switches, routers, access point Experience: • 2-5 years of experience in software, hardware, and network • Provide technical assistance for user questions/issues on Windows 7, 8 and 10 along Microsoft Office 2010 through Office 365, M365 • Experience with of Windows, M365, PC and Printer configuration • Strong customer service skills, detail oriented, and deadline driven • Strong communication skills and client interfacing skills • Enthusiastic and willing to take initiative • Bilingual in English and Korean is a must
- Password reset
- Account information
- Case number information
- Adobe Reader issues
- Brower issues
- Technical computer issues
- Internet connectivity
• Set up equipment for employee use • Image computers using a variety of methods • Install and perform minor repairs to computers and peripheral equipment within the office premises • Strong networking skills- IDF/MDF, switches, routers, access point Experience: • 2-5 years of experience in software, hardware, and network • Provide technical assistance for user questions/issues on Windows 7, 8 and 10 along Microsoft Office 2010 through Office 365, M365 • Experience with of Windows, M365, PC and Printer configuration • Strong customer service skills, detail oriented, and deadline driven • Strong communication skills and client interfacing skills • Enthusiastic and willing to take initiative • Bilingual in English and Korean is a must
Vacancy posted 13 hours ago
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