Field Service Technician

Job Description

Job Description

Job Title: Field Service Technician Job Description

This role involves traveling to customer sites to install, service, and maintain complex industrial equipment in line with customer specifications. The Field Service Technician diagnoses electrical, mechanical, and software-related issues, performs repairs and preventive maintenance, and provides technical support both on-site and remotely. The position combines hands-on work with advanced automation systems and requires strong troubleshooting skills, clear communication, and a customer-focused approach.

• Travel to customer locations worldwide to install, commission, and start up industrial equipment according to customer specifications and company standards.
• Perform preventive maintenance, troubleshooting, and corrective repairs on electrical, mechanical, and software-controlled machinery.
• Diagnose and resolve issues related to PLCs, HMIs, industrial automation, controls, and machinery systems, including Siemens S7.
• Use electrical schematics, wiring diagrams, and technical drawings to identify faults and implement effective solutions.
• Conduct remote troubleshooting and provide technical support to customers to minimize downtime and improve equipment performance.
• Perform field service tasks on single-phase, three-phase power, and low-voltage systems in a safe and compliant manner.
• Use hand and power tools to assemble, adjust, repair, and maintain equipment, following safety procedures and best practices.
• Carry out equipment installation, alignment, calibration, and testing to ensure proper operation and performance.
• Prepare accurate service reports, documentation, and updates using Microsoft Office and service reporting systems.
• Train customers on equipment operation, safety procedures, and routine maintenance to support long-term reliability.
• Communicate clearly and professionally with customers to explain findings, recommended actions, and service outcomes.
• Work independently with minimal supervision, managing schedules, travel, and on-site activities to meet customer expectations.
• Collaborate with internal teams by providing feedback from the field to support continuous improvement of products and services.
• Lift and handle equipment components weighing 20+ lbs consistently during installation and maintenance activities.

• 4+ years of experience as a service technician, preferably in a field service or industrial equipment environment.
• Strong electrical troubleshooting skills, including experience with single-phase, three-phase power, and low-voltage systems.
• Strong mechanical troubleshooting skills and hands-on experience working with machinery.
• Experience diagnosing and resolving PLC and HMI issues in automated equipment.
• Knowledge of industrial automation, controls, and machinery systems.
• Ability to read and interpret electrical schematics, wiring diagrams, and technical drawings.
• Proficiency in remote troubleshooting and providing technical support to customers.
• Experience with equipment installation, commissioning, and startup activities.
• Proficiency with Microsoft Office and service reporting systems.
• Excellent customer service and communication abilities, both verbal and written.
• Strong problem-solving and analytical skills with a methodical approach to troubleshooting.
• Ability to train customers on equipment operation and maintenance.
• Ability to work independently with minimal supervision in the field.
• Ability to lift 20+ lbs consistently during service tasks.
• 6+ months of experience with Office 365, Linux, PLC systems, and Siemens S7.
• Ability to use hand and power tools or willingness to be trained on their use.

• Experience working in a high-tech, quality-focused environment.
• Familiarity with industrial automation platforms and control systems beyond Siemens S7.
• Comfort with international and regional travel for extended periods.
• Strong organizational skills to manage multiple service assignments and travel schedules.
• Ability to adapt to different customer environments and cultural contexts.
• Experience providing structured feedback from the field to engineering, R&D, or product teams.

You will join a dynamic and growing organization that offers a versatile and technically challenging role in a high-tech environment where quality is a top priority. The company invests continuously in research and development, ensuring your technical knowledge remains current and relevant. You will have the freedom to bring fresh ideas, take initiative, and actively shape your professional growth path. The culture emphasizes open communication, a family-oriented atmosphere, and a strong focus on innovation and change, creating a supportive environment where your contributions are valued and your career can thrive.

This position is highly travel-focused, with customers located worldwide and approximately 140180 travel days per year, including extended hours during busy seasons. Travel includes both regional and international assignments, so a valid passport is required. You will work in a high-tech environment where quality, safety, and precision are central, and you will interact directly with advanced industrial automation and machinery systems. The role requires regular use of hand and power tools, as well as frequent lifting of components weighing 20+ lbs. You will report directly to the Service Manager and operate largely independently in the field, while remaining closely connected to internal support and technical teams.

This is a Permanent position based out of Marshfield, WI.

The pay range for this position is $70000.00 - $85000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

This organization offers employees the opportunity to work in an innovative, technology-driven environment with a collaborative culture and a flat organizational structure that encourages open communication and quick decision-making. Team members benefit from competitive compensation, professional development opportunities, and support for career growth while contributing directly to impactful projects. The company also provides exposure to a global business presence and emphasizes innovation, employee development, and a workplace where individuals can make a meaningful difference. Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a Permanent position based out of Marshfield, WI.

This position is anticipated to close on Nov 17, 2026.

This is a fully onsite position in Marshfield,WI.

Aerotek® Inc. provides staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance. We provide the expertise, solutions and people required to rise to the challenges of North American industry. Headquartered in Hanover, Md., Aerotek operates a unified network of over 200 offices across North America, supporting more than 18,000 clients each year. Aerotek is an Allegis Group company, the global leader in workforce and business solutions. To learn more, visit: Aerotek.com | 1-888-AEROTEK.

Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.