Hacienda Ford- Remote Service Specialist

Job Description

Job Description

Description:

***This position requires on-site attendance and is not a work-from-home role*****

Must be able to greet guests, schedule appointments, and act as a liaison between customers and service technicians. This position is about providing our customers with a great service experience and understanding their needs. 

Duties and Responsibilities:

• Shuttle guests to and from the dealership within the appropriate and agreed-upon radius.
• Prioritize guests at the dealership needing a shuttle over those who are waiting for vehicle Pickup and Delivery.
• Monitor the condition of the Shuttle Vans and ensure that they are clean, fueled, and working properly at the end of every day. 
• Keep a current daily log of shuttle van usage for warranty claiming at the end of each month.
• Assist Remote Experiences Coordinator and Advisors with Pick Up and Delivery when available while maintaining a courteous and friendly attitude with all guests.
• Assist with moving guests' vehicles from the service drive to the vehicle waiting area before dispatch to ensure a clear path for arriving guests.
• Assist with moving guests' vehicles to the service drive when the work is complete and helping to fuel the vehicles when needed.
• Delivering parts, documents, or vehicles between us and other locations.
• Scan documentation and repair orders into PBS when repairs are finalized.

Qualifications and Skills:

• Professional appearance
• Excellent communication capability
• Ability to set and achieve targeted goals
• Ability to thrive in a fast-paced environment with many priorities.

Hours:

The Service Department is open during the following hours:

Monday – Friday: 7:00 AM – 6:00 PM

Saturday: 7:00 AM – 4:00 PM

Benefits:

1. Medical, Dental, & Vision Insurance: 100% employer-paid coverage with a variety of plan options to fit your needs, including medical plans featuring a $0 deductible and $0 copay upon completion of a baseline visit.
2. 401(K) Plan: 401(k) plan with a company match of 50% up to 4% of your salary.
3. Life Insurance: 100% employer-paid life insurance policy of $50,000 with no medical exams required.
4. Paid Vacation: 1 week of paid vacation in the first year of service, with a rollover of 40 hours and a max cash out of 40 hours.
5. Sick leave 3 paid days per service year – 100% employer paid.
6. Paid Holidays: 6 paid holidays per year, including New Year's Day, Independence Day, Memorial Day, Labor Day, Thanksgiving Day, and Christmas Day.
7. Other Perks: 5-day workweek for sales, parts, and administration positions, 90-day & annual 1-on-1 performance evaluations, and employee discounts on new vehicles, parts, and services.

Requirements:

By submitting your application, you agree to the following:

• You are at least 21 years old.
• You have a valid driver's license with an acceptable driving record.
• You will pass a pre-employment drug screen.
• You will undergo a background check.
• If you do not meet all these requirements, your application will not be considered.

Thank you for your interest in this position.