ATS SERVICE DESK SPECIALIST II

Job Description

Please note that this is a contract role to provide services to Sun Life Financial (“Sun Life”) as an employee of Allegis Global Solutions (AGS). If you are selected for this role, you will be employed by AGS and will not be an employee of Sun Life.

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Sun Life recognizes the unique talent which contingent workers bring to its organization. As an employee of AGS, you will have access to opportunities to provide services to Sun Life and contribute to Sun Life’s Purpose of helping Clients achieve lifetime financial security and live healthier lives. Sun Life’s values shape how we work: caring, authentic, bold, inspiring, and impactful. As a contingent worker at Sun Life, you’ll work alongside passionate colleagues and empowering leaders who will support your growth and celebrate your contributions. Bring your unique expertise to an innovative, flexible, and collaborative organization, where you’ll drive meaningful change.

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Job Summary

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We are seeking a highly skilled and experienced professional to join our team as a dental consultant. In this dynamic role, you will leverage your clinical expertise and business acumen to provide strategic guidance to dental practices, helping them achieve peak performance across all areas of operation. You will serve as a trusted advisor, working closely with practice owners and staff to identify opportunities for growth, streamline workflows, and elevate the overall patient experience. This position offers a unique blend of clinical insight and business strategy, making it ideal for a motivated dental professional ready to make a meaningful impact across multiple practices.

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Responsibilities

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• Conduct comprehensive evaluations of dental practices, including clinical operations, patient experience, staff performance, and business processes
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• Identify areas for optimization and growth within practices and present detailed, actionable plans to address findings
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• Advise on dental equipment and technology advancements to enhance treatment outcomes and improve office efficiency
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• Assist with staff training and development to ensure consistently high standards of clinical care and customer service
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• Develop and implement marketing strategies to attract new patients while fostering loyalty among existing ones
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• Provide guidance on best practices for regulatory compliance, record-keeping, billing, and coding
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Skills

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• In-depth knowledge of dental practice management, operations, and the broader dental healthcare industry
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• Proficiency with dental practice software and technology, including electronic health records (EHR) and digital imaging systems
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• Strong analytical skills with the ability to interpret financial reports and data to make informed, strategic recommendations
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• Excellent communication and interpersonal skills, with a demonstrated talent for coaching and team building
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• Thorough familiarity with legal and ethical guidelines governing dentistry and healthcare
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• Ability to travel to client locations and work flexibly to accommodate a variety of practice schedules
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Experience

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• 5 to 7 years of experience in dental practice, consulting, or a related field
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• Proven track record of successfully improving clinical and operational performance within dental practices
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• Demonstrated experience developing and executing business growth strategies in a dental or healthcare setting
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Qualifications

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• Doctor of Dental Surgery (DDS) or Doctor of Dental Medicine (DMD) degree required
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• Active licensure in the state of practice
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This is a rare and exciting opportunity for a seasoned dental professional to step beyond the operatory and drive transformational change across a diverse portfolio of practices. If you are passionate about elevating the standard of dental care, empowering teams, and shaping the future of dental practice management, this role offers the platform, autonomy, and professional fulfillment to do exactly that.

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Additional Details:

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• Location: Remote ( Massachusetts, USA)
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• Duration: 6 Months
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• Pay Range*: $80 - $85 USD Per Hour
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• Weekly Schedule: 20 hours
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• Job Status: Non-Exempt
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• Application Deadline: 08/06/2026
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This role is eligible for the following benefits:

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• Medical, dental & vision
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• Hospital plans
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• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
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• Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)
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• Company paid short and long-term disability
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• Health & Dependent Care Spending Accounts (HSA & DCFSA)
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• Employee Assistance Program
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• Time Off/Leave(PTO, Allegis Group Paid Family Leave, Parental Leave
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Benefits are subject to change and may be subject to specific elections, plan, or program terms.

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Existing Vacancy: This posting is for an available position.

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AGS is an Equal Opportunity Employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you require a reasonable accommodation related to the application or interview process due to a disability, please email View email address on ziprecruiter.com. This inbox is monitored solely for accommodation requests. For questions about open roles or to apply, please submit your application through the job posting, as this inbox is not monitored by recruiters and applications sent here will not be reviewed.

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In accordance with the Immigration Reform and Control Act of 1986, employment is contingent upon verification of identity and authorization to work in the United States. All persons hired will be required to complete Form I-9 and provide acceptable documentation as required by law.

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Please note that we may use artificial intelligence (AI) tools to screen, assess, or select applicants for this position. These tools may analyze application materials and assist our team in identifying candidates whose qualifications best match the requirements of the role. If you have questions about our use of AI in the hiring process, or would like more information, please contact us.

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*We reserve the right to pay above or below the posted wage based on factors unrelated to protected classifications.

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Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

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San Francisco Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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City of Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring.