Order Entry Associate

Job Description

SUMMARY


Assists with planning and executing aspects of customer service in relation to the order entry & invoicing process. Duties include but are not limited to; all aspects of order entry, general clerical duties, and special projects as requested. This position requires a rapid development of product knowledge, computer skills, and excellent interpersonal, written and verbal communication skills. Job involves using independent judgement with limited guidance or supervision. A complete understanding of Burris / Pella products and their applications are required to perform the job.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Responsible for the accurate processing of all Account orders.


In addition, is responsible for maintaining excellent customer relationships with all internal and external customers.


Required to analyze information and exercise a high degree of professionalism to insure that both the customer's needs and the corporation's well-being are taken into consideration. Furthermore, assumes responsibility for order entry errors, which can be costly to the Corporation. For this reason; accuracy, with attention to detail, in a timely manner is a must.


Additionally, may assist in resolving problems relating to orders (obtaining necessary information for completion of the ordering process, cancellations, changes, order errors). Proper judgement must be exercised when dealing with order discrepancy to insure complete customer satisfaction.


A working knowledge of the Burris order entry and Manufacturing Systems (ie: Fenevision, Microsoft (Outlook, Word, Excel) Adobe, SharePoint, etc...) is required. QuickBooks knowledge is a plus.

Furthermore, will be required to develop a working knowledge of all products manufactured by the corporation both current and obsolete. Similarly, will be required to obtain the knowledge to access detailed specifications of all products.


Will be expected to maintain a detailed and accurate record of all transactions in the event an order discrepancy or collection problem on the invoice should arise at a later date.


Answer phone and answer customer questions

Assist walk in customers with questions / orders

Enter Invoices and assist in taking payments.


Other duties as assigned

Qualifications

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE


High school diploma or general education degree (GED); and one to three months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS


Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS


Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Geometry skills as a plus.

REASONING ABILITY


Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

COMPUTER SKILLS


Outlook, Word and Excel, simple 2D CAD is a plus

CERTIFICATES, LICENSES, REGISTRATIONS


None required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.