Regional Director of Operations

Regional Director Of OperationsWe're building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.Location: Onsite- Memphis, TNRole Description:The Regional Director of Operations (RDO) is responsible for the operational rigor and oversight across multiple centers within a geography. This role reports to the Regional Vice President with close collaboration with regional leaders such as the Senior Medical Director, the Population Health Director, and the Regional Director of Growth.The center Practice Managers, as well as other regional resources, will report to the Regional Director of Operations (team of 4-9 ). Accountability for predetermined operational metrics and budget management is crucial for success.This leader should be a strong communicator who builds relationships quickly and is passionate about working in a fast-paced, results-driven organization. A track record of building strong cohesive teams with a patient first and operational sustainability mentality is a must-have.Core Responsibilities:Multi-Center Operational Rigor with a focus on patient experience and engagementPrimary goal is to ensure all centers are operationally efficient and are optimizing resources for our patientsDeep ownership of and expanded focus on patient experience. Gather appropriate teammate and patient information to inform development of best-in-class customer service experience by and across all cohorts (Service and Clinical teams).Focus on schedule management, patient responsiveness, and clinical outcomesContinuously improving sites through proactive identification and improvement of operational opportunitiesProblem solving with center level leadership and sustainable solution creationPromotion of standardization to OSH best practices and SOPs to promote quality controlBest practice sharing and coordination across centers and marketsImplementation of Clinic Operations Programming and ImprovementsLaunch new initiatives, whether centrally driven or regionally driven, that will enhance daily operationsBe the conduit to the corporate clinical operations teams to provide feedback on new initiativesPartner with regional leadership to identify workflow impact across service, outreach, clinical teamsServe as the Subject Matter Expert in all things operational for corporate initiativesLeverage best practices when it comes to clinical implementation and project managementDevelopment and Management of Center Operations LeadersInstill collaborative culture between operational leaders in the regionOnboard, train and coach new Practice Managers, with responsibility for outcomesConduct independent operational reviews on performance, quality, and other metricsSupport Practice Managers in team development and build a regional cohort culture for service and clinical team members for consistency across centersLead efforts in partnership with other regional leaders to support overall employee engagement scoresAmbassador for DE&I initiatives across regionPersonify and cultivate Oak Street Health's mission to rebuild healthcare as it should be within the RegionOther duties as assignedWhat we're looking forThis is an exciting opportunity to be an operational leader in a value based care organization that is changing the way healthcare is delivered.We're looking for motivated leaders with:5 or more years of experience in a supervisory role in a clinical or medical setting, with at least 2 years of multi-site experienceUndergraduate degree required, Masters preferredA level of organization, reliability and independenceA passion for mentorship and team-developmentA problem-solving orientation and eagerness to identify process gaps and implement practical solutionsAbility to manage multiple priorities across various stakeholders and departmentsExcellent interpersonal skills, ability to work across a matrixed organizationTravel required to centers within geography (80%)US work authorizationSomeone who embodies being "Oaky"What does being "Oaky" look like?Radiating positive energyAssuming good intentionsCreating an unmatched patient experienceDriving clinical excellenceTaking ownership and delivering resultsBeing relentlessly determinedWhy Oak Street Health?Oak Street Health is on a mission to "Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient's communities, and focused on the quality of care over volume of services. We're an organization on the move! With over 220 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody "Oaky" values and passion for our mission.Oak Street Health Benefits:Mission-focused career impacting change and measurably improving health outcomes for Medicare patientsPaid vacation, sick time, and investment/retirement 401K match optionsHealth insurance, vision, and dental benefitsOpportunities for leadership development and continuing education stipendsNew centers and flexible work environmentsOpportunities for high levels of responsibility and rapid advancementOak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply.