Help Desk Tech - MIDS - TS/SCI w/ CI Polygraph

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Technical Support Services US Citizenship Required: Yes Job Description Help Desk Technician (MIDS - 2200-0600, Sunday-Thursday) Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. As a Help Desk Technician you will help ensure today is safe and tomorrow is smarter. Responsibilities Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software. Resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. Diagnose, identify, isolate, and analyze problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists. Maintain and update records and tracking databases. Alert management to recurring problems and patterns of problems. Qualifications Required Education and Experience: Help Desk Technician IV - AA/AS and 5+ years of experience. Years of experience can count in place of education and education can count in place of years of experience in some cases. Required Certifications: Security+ CE; PWS 9.1 (ITIL, A+, HDI-CSR, MS 365) TS/SCI and CI Polygraph Required; US Citizenship Required. Benefits 401K with company match Comprehensive health and wellness packages Internal mobility team dedicated to helping you own your career Professional growth opportunities including paid education and certifications Cutting-edge technology you can learn from Paid vacation and holidays The likely hourly rate for this position is between $33.52 - $45.34. Salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: None Telecommuting Options: Onsite Work Location: USA MD Annapolis Junction Total Rewards at GDIT Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans #J-18808-Ljbffr Dormont Manufacturing Co