Hospitality Concierge

Hospitality Concierge - Public Relations, Patient Experience Guest Services Department at Covenant Children's Hospital in Lubbock, TX Multiple positions available: Full-Time, Night shift ***Please note that this position is onsite and therefore requires the ability to commute to Covenant Children’s Hospital in Lubbock, TX.*** The Hospitality Concierge is the welcoming heartbeat of the campus — delivering true second‑mile service by creating an inclusive, patient‑centric experience that lives our promise: “Know me. Care for me. Ease my way.” As the very first point of contact, the Hospitality Concierge sets the tone with warmth, professionalism, and calm confidence, guiding patients, guests, and caregivers through every step of their visit. Armed with expert knowledge of hospital services, campus layout, and the surrounding community, they seamlessly provide wayfinding, access support, and real‑time problem solving, often going above and beyond with personal escorts, thoughtful follow‑through, and proactive “see something, say something” care. From triaging operational issues and collaborating with partners across the ministry, to supporting emergency readiness and ensuring policy compliance, the Hospitality Concierge keeps the Emergency Department & the main entrance lobbies flowing smoothly while upholding confidentiality, compassion, and excellence. Whether welcoming a first‑time visitor, supporting a stressed family, or assisting leadership and surveyors, the Hospitality Concierge is the trusted guide who turns every interaction into a positive, reassuring experience. Providence caregivers are not simply valued – they’re invaluable. Join our team at Covenant Children's Hospital (Methodist Children's Hospital) and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Required Qualifications: 1 year of related hospitality sector experience, providing exceptional customer service and dealing extensively with the public Preferred Qualifications: High School Diploma or GED or higher education 1 year of healthcare experience Why Join Providence? Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our mission of caring for everyone, especially the most vulnerable in our communities. At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits. Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.