Member Success Coordinator (Membership Sales)

PerformanceGaines is a training home in Palo Alto for people who already know fitness works. We don’t sell transformation. We help people build the habits that support who they are working to become, and we do it through genuine relationships and problem solving. We’re hiring the person who owns those relationships. The role This is a sales role built on relationships. You’ll bring in the right next members, keep them, and know every one of them by name. You’ll be the first person our members and visitors see in the morning, and the person they come to when they need something. You’ll work alongside the founders, our head Longevity coach, the coaches, and the practitioners who share the building, and you’ll manage the front desk team. What you’ll do Answer every inquiry the same day, hold the intro conversations, ask for the decision, and close the memberships that fit. Run the follow-up until it’s a yes or a clear no. Nobody sits in maybe. Turn relationships into referrals: the spouse, the friend who just moved, the practitioners’ clients who come through the lobby. Greet our members by name and take care of what they need. Welcome new members and help them settle in over their first weeks. Notice when someone has gone quiet and reach out. Manage the front desk team: their schedules, their standards, and the first conversation when something slips. Handle the day-to-day: billing questions, holds, scheduling, the inbox and the phone. Keep up our online presence and the community calendar. What success looks like The role hits its stride in the first three months. By then you know every active member by name, new members are settling in well, the front desk team runs on your schedule and your standard, the memberships you closed are still here, and mornings run smoothly. We measure the role on a few numbers, mostly retention and the memberships you bring in, and we’ll walk you through them before you accept. What you’ll need You’ve sold a service for a living, not as a side task. You’ve held the conversations, asked for the decision, handled the objection, and followed up until it closed. You can tell us roughly how many conversations it took to get a yes and how many of those customers stayed. You’ve managed people. You remember names and notice when something’s off. You write clearly. You pick up software quickly (GymMaster, Google Workspace, Mailchimp) and use AI tools to handle the repetitive parts. You’re discreet with other people’s billing and personal business. You’re steady when the morning doesn’t go to plan. You can work the morning block, including opening the building, through a ramp-up period. After that you set your hours around when members are here. When a desk shift is uncovered and no one else can take it, you can. The job is in the building. This isn’t remote. You have a track record. This isn’t a first job. You don’t need a fitness background or a degree. This is a sales job at its core, done our way: no quotas, no scripts, a bonus on every member who stays, and you’ll see the people you sign every morning. Customer service alone won’t be enough here. It isn’t a coaching job or a stepping stone to one. The details Hours: 30 a week, in the building. A ramp-up period on the morning block alongside the current desk team, then a schedule you propose around when members and prospects are actually here. Pay: $48,000 base. Bonuses on top are uncapped and tied to the members you bring in and keep; someone doing the job well should expect $60,000 to $72,000 in total, with no ceiling above that. Full-time, non-exempt, at 30 hours a week. Base pay reviewed at a year against standards we share before you accept. Included: a PG membership and access to some of the best coaches in the Bay. Paid sick leave as California requires. No health insurance. Reports to: Chris Gaines, the founder. Starts as soon as we find the right person. PerformanceGaines is an equal opportunity employer. 3788 Fabian Way, Palo Alto, CA 94303. #J-18808-Ljbffr PerformanceGaines Performance Center