Client Access Representative

Client Access Representative

Location: Trenton, MO Employment Type: Full-Time Shift: Monday - Friday, 8:00 AM - 5:00 PM

Job Summary: Are you a customer-focused professional who enjoys helping others and making a meaningful impact? Join Centerstone as a Client Access Representative and play a vital role as the first point of contact for the individuals and families we serve.

In this role, you will provide administrative and clerical support within a clinical setting while delivering a high standard of customer service. You'll interact regularly with clients and patients—both in person and over the phone—ensuring a welcoming, efficient, and supportive experience.

The ideal candidate is personable, organized, and thrives in a fast-paced environment. You bring strong communication skills, attention to detail, and a commitment to exceptional service. Proficiency in basic computer applications—including Microsoft Outlook, Teams, Excel, and Word—is required to support scheduling, communication, and documentation.

Position Perks & Benefits:

• Employee benefits package - health, dental, vision, retirement, life, & more
• Competitive 403(b) Retirement Savings Plan – up to 5% match for Part-Time and Full-Time employees
• Company-paid basic life insurance
• 29 Days of PTO for Full-Time employees
• Emergency Medical Leave Program
• Flexible Spending Accounts – healthcare and dependent child-care
• Health & Wellness Program
• Employee Assistance Program (EAP)
• Employee Discount Program
• Mileage Reimbursement (when applicable)

Key Responsibilities:

• Arrive clients at the clinician practice, greeting them, verifying personal information, insurance, and payment details.
• Schedule clinicians' appointments and confirm client benefits and eligibility.
• Manage appointment changes, cancellations, and no-shows according to the established process.
• Work with clients, families, and staff to resolve any problems during the visit.
• Request, prepare, and ensure the completeness of client health records.
• Collect payments, provide receipts, and ensure transactions are accurately recorded.
• Verify and coordinate client referrals.
• Manage the electronic medical records system effectively.
• Answer phone calls, direct inquiries, and provide leadership with feedback regarding clinician office services.
• Maintain the general appearance of the reception area, ensuring it is welcoming for clients.
• Participate in quality improvement programs and service monitoring initiatives.
• Perform additional duties and projects as assigned by leadership.

Education and/or Experience Qualifications:

• High school diploma or GED required.
• Previous customer service experience preferred.

Additional Qualifications:

• Demonstrated basic computer skills are required, including the ability to effectively use Microsoft Outlook, Teams, Excel, and Word for communication, scheduling, and documentation tasks.
• Excellent oral, written, and interpersonal communication skills.
• Strong customer service orientation.
• Ability to multitask while maintaining a team player mentality.
• Excellent organization and typing skills.
• Reliable transportation to the assigned area.

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.