Product Manager

System Soft Technologies

IT Product/Project Manager - ServiceNow

Colorado Springs, CO | Hybrid (local residents will only be considered)

Contract to Hire --> W2 role

Are you energized by guiding products through transformation and turning user feedback into real, measurable impact? This role offers the opportunity to own and evolve a critical ServiceNow platform , shaping how IT services are delivered, adopted, and continuously improved across a large, multi-stakeholder environment.

You'll sit at the intersection of people, process, and technology -driving adoption, improving workflows, and maximizing the value of a highly visible enterprise platform.

What You'll Do

Act as the primary product owner and liaison between users and technology teams
Define product vision and maintain a clear, value-driven product roadmap
Own the product lifecycle , including enhancements, upgrades, releases, and backlog prioritization
Lead change management efforts , including communication, training, and adoption planning
Develop training materials, job aids, and in-person learning sessions
Create and track product adoption and performance metrics , reporting results to stakeholders
Manage vendor relationships , contracts, licensing, and feature roadmaps
Lead and continuously improve ITIL service processes (incident, change, request, and problem management)

What We're Looking For

Bachelor's degree in IT, business, project management, or a related field (or equivalent experience)
3+ years of experience in product management, product ownership, agile delivery, or related roles
Strong communication skills across technical and non-technical audiences
Proven ability to influence stakeholders, manage competing priorities, and drive adoption
Experience with ServiceNow , Microsoft 365 platforms, or other SaaS solutions strongly preferred
Agile or Scrum certification (CSM, PSM, CSPO, PSPO) preferred

Apply

Vacancy posted 4 hours ago

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