Plumbing Service Manager

Job Description

Job Description

This position is responsible for management activities, including; establishing department development plans for installation, service, and maintenance. Also responsible for following and enforcing policies and procedures to ensure the company fulfills its contractual obligations for service repair, installations, and maintenance in accordance with profit objectives and directives. The Service Manager is the person that coordinates all of the activity between the office and the field.

The essential functions include, but are not limited to the following:

• Supervise and lead Service Technicians and Installation Crew
• Directly responsible for recruiting, interviewing, training, managing, and evaluating field technicians
• Conduct ride a longs with technicians and provide feedback
• Ensure all repairs and installs are completed to the highest quality standards and if necessary all permits are obtained
• Communicate and monitor goals
• Manage work load and schedules to best utilize manpower and maximizes profits
• Ensure technicians are being dispatched effectively
• Assist technicians with issues while in the field
• Facilitate weekly meetings
• Resolve customer issues or concerns to ensure complete satisfaction
• Ensure all department operations are carried out in compliance with local, state, federal, and company requirements
• Ensure all team members comply with OSHA safety standards.
• Harness a safety culture
• Provide feedback to managers regarding market trends, revenue opportunities, customer issues, and all issues relevant to the business
• Manage and stay within departmental budget
• Achieve budgeted gross margin
• Meet or exceed all company goals
• Maximize lead opportunities, retain and grow Club Membership clients.
• Manage inventory, equipment and service fleet
• Review, approve new products and services
• Perform clerical duties associated with, but not limited to, field technician paperwork, personnel evaluations, and expense reports
• Carry out additional duties assigned by the General Manager or Owner
• Obey and teach the company Code of Ethics Team Rules and Team Philosophy.
• One third of your time should be spent Recruiting the right Team Members, One third of your time should be spent Training those team members, and then the last One third should be spend Supervising , Administrating , and Motivating your team.  Manage your time in these proportions and you will be a successful Manager.

Minimum Qualifications

High School Diploma

Valid Driver’s License

Basic computer skills including Microsoft Office Suite

Excellent oral, written and interpersonal communication skills

Knowledge of current code requirements

Understanding of accounting and finance as it relates to the industry

Physical Demands and Work Environment

Physical Demands:

• Climbing up and down stairs from time to time
• Moderate lifting may be required (15-20) pounds
• Ability to work more than 40 hours per work week and up to 12 hours per day

Working Environment:

• Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer
• Service center environment with moderate noise level
• Dress code is business casual

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.