Systems Support Officer I

Job Summary Provide quality service and support to our internal and external customers. Basic to intermediate knowledge in the areas of Core System Support, Bank Applications, and Automation. Create partnerships with the Services team and Bank leaders to provide an excellent level of service across departments. Responsibilities Develop and leverage the Bank’s core systems to ensure business lines can provide high-quality banking services. Work complex Issues and Incidents with our internal teams, being our highest Tier for items that need to be elevated. Work in partnership with business line owners to evaluate business processes, identify best practices, and leverage technology to enhance and/or streamline these processes. Work in partnership with business line owners to develop technical documentation. Provide hands‑on assistance and coordination to strategic application implementation projects. Escalate problems efficiently to technical resources and service providers. Develop external resources to support the development of Bank processes and systems. Support business reporting, file automation, and reconciliation processes for business needs, audits, and exams. Ensure compliance with bank policies and procedures. Assist in managing special projects, ensuring that all projects and reports are completed accurately and on a timely basis. Interface with auditors, regulators, and other Bank departments regarding the above areas of responsibility as needed. Stay informed and proficient in all applicable regulatory guidance and Bank policies and procedures, and serve as the Bank’s authority to communicate and train all personnel involved in the above processes. Other duties as assigned. Knowledge, Skill, and Ability Ability to communicate effectively both verbally and in writing. Ability to demonstrate effective organization, critical thinking, analytical, and problem‑solving skills. Ability to demonstrate effective time management skills while maintaining attention to detail. Skill in using a computer and Microsoft Office, including Outlook, Word, Excel, and PowerPoint. Education and Experience Bachelor’s degree (BA or BS) or two to four years of related experience and/or training, or equivalent combination of education and experience. Experience in the use of deposit and loan core systems as well as core parameter management. Loan experience needed; five years preferred. Work Environment The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands While performing the duties of this job, the employee is frequently required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms. Specific vision abilities required by this job include close vision and the ability to adjust focus. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Equal Opportunity Employer Bank of the Sierra is proud to be an equal opportunity workplace and is an affirmative action employer committed to equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Bank of the Sierra